(USA) Asset Protection Operations Coach

Walmart•Charlotte, NC

1d•Onsite

About The Position

Drives sales by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, and cleanliness of the area. Assesses economic trends and community needs, oversees stocking and rotation of merchandise, and sets up, cleans, and organizes product displays. Secures fragile and high-shrink merchandise. Leads and develops teams by teaching, training, and actively listening to associates. Tours stores and provides feedback through 'Tour to Teach'. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing and supporting customer service initiatives (e.g., store of the community, community outreach programs), ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership. Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring awareness; and recruiting and developing qualified associates. Controls unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives. Builds accountability for policies and procedures. Measures adherence to loss prevention policies and procedures. Reviews variances to inventory reports, conducts operational and pre-inventory reviews, gathers data, audits results, and monitors deficiency trends. Identifies improvement opportunities and communicates and works with managers and associates to determine corrections needed for inventory controls. Influences the implementation and execution of control corrections. Trains managers and associates on operational controls and processes in multiple stores. Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities. Conducts investigations relating to company operations and policies, gathers evidence, takes statements, writes case reports, and provides courtroom testimony as needed. Partners in collaborative efforts with other investigative entities. Monitors safety and risk controls within a facility by ensuring an effective safety program is in place, supervising safety team members, identifying accident trends to develop and implement solutions, observing workplace practices, and providing training to associates on accident prevention techniques. Communicates plans to minimize accidents, oversees safety reviews, and implements plans to improve workplace safety. Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures by reviewing the application of policies, procedures, and compliance guidelines (e.g., cold chain, hazardous materials, operational controls). Identifies gaps in expectations versus training, determines training needs, and develops and delivers training as needed. Manages claims and receiving operations by ensuring proper policies and procedures are followed and ensuring the timely processing of claims (e.g., damaged, defective, returned, liquidated items) and merchandise deliveries (e.g., suppliers, third-party deliveries). Provides direction for claims or receiving issues and maintains necessary documentation and reporting. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices. Respects the Individual by building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected, and creating opportunities for all associates to thrive. Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence. Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments. Acts with Integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling Walmart values, and supporting Walmart's goal of becoming a regenerative company. Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. Serves Customers and Members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models. Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers all stakeholders when making plans. Strives for Excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes. Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Requirements

Completion of 2 years of college.
Option 2: 1 year’s experience as a supervisor in a multi-department environment.
Option 3: 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
Option 4: 2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/ or licensing).
If applicable, acquisition of a current, state issued Certificate of Eligibility.
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified)
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Investigative experience
Bachelors: Business
Bachelors: Criminal Justice

Responsibilities

Drives sales by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, and cleanliness of the area.
Assesses economic trends and community needs, oversees stocking and rotation of merchandise, and sets up, cleans, and organizes product displays.
Secures fragile and high-shrink merchandise.
Leads and develops teams by teaching, training, and actively listening to associates.
Tours stores and provides feedback through 'Tour to Teach'.
Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.
Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model.
Manages and supports customer service initiatives (e.g., store of the community, community outreach programs).
Ensures customer needs, complaints, and issues are successfully resolved.
Develops and implements action plans to correct deficiencies and provides process improvement leadership.
Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring.
Assigns duties, sets clear expectations, provides associate recognition, and communicates expectations consistently and effectively.
Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
Controls unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives.
Builds accountability for policies and procedures.
Measures adherence to loss prevention policies and procedures.
Reviews variances to inventory reports, conducts operational and pre-inventory reviews, gathers data, audits results, and monitors deficiency trends.
Identifies improvement opportunities and communicates and works with managers and associates to determine corrections needed for inventory controls.
Influences the implementation and execution of control corrections.
Trains managers and associates on operational controls and processes in multiple stores.
Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities.
Conducts investigations relating to company operations and policies, gathers evidence, takes statements, writes case reports, and provides courtroom testimony as needed.
Partners in collaborative efforts with other investigative entities.
Monitors safety and risk controls within a facility by ensuring an effective safety program is in place.
Supervises safety team members.
Identifies accident trends to develop and implement solutions to prevent accidents.
Observes workplace practices and provides training to associates on accident prevention techniques.
Communicates plans to minimize accidents, oversees safety reviews, and implements plans to improve workplace safety.
Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures.
Reviews the application of policies, procedures, and compliance guidelines (e.g., cold chain, hazardous materials, operational controls).
Identifies gaps in expectations versus training, determines training needs, and develops and delivers training as needed.
Manages claims and receiving operations by ensuring proper policies and procedures are followed.
Ensures the timely processing of claims (e.g., damaged, defective, returned, liquidated items) and merchandise deliveries (e.g., suppliers, third-party deliveries).
Provides direction for claims or receiving issues and maintains necessary documentation and reporting.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders.
Supports plans and initiatives to meet customer and business needs.
Identifies and communicates goals and objectives, builds accountability for and measures progress in achieving results.
Identifies and addresses improvement opportunities and demonstrates adaptability and promotes continuous learning.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
Implements related action plans, utilizes and supports the Open Door Policy, and provides direction and guidance on applying these in executing business processes and practices.
Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected, and creates opportunities for all associates to thrive.
Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Models Walmart values to support and foster our culture.
Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Considers and adapts to how, where, and when customers shop and applies the EDLP and EDLC business models to all plans.
Makes decisions based on data insights and analysis.
Balances short and long-term priorities and considers all stakeholders when making plans.
Displays curiosity and a desire to learn.
Takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Paid sick leave laws, where applicable
Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
Tuition, books, and fees are completely paid for by Walmart for Live Better U programs