(USA) Asset Protection Operations Coach

Walmart•Shakopee, MN

8d•Onsite

About The Position

The Asset Protection Operations Coach drives sales through effective merchandise presentation, leads and develops teams, ensures exceptional customer service, and controls unexplained loss of merchandise to improve profitability. This role also involves detecting, deterring, investigating, and resolving violations of company policies and criminal activities, monitoring safety and risk controls, and managing facility-level training for asset protection, safety, claims, and receiving procedures. The coach is responsible for overseeing claims and receiving operations, coordinating job-related activities, and ensuring compliance with company policies, while fostering a culture of respect, integrity, and excellence within the organization.

Requirements

Completion of 2 years of college.
1 year’s experience as a supervisor in a multi-department environment.
1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/ or licensing).
If applicable, acquisition of a current, state issued Certificate of Eligibility.
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelors: Business.
Bachelors: Criminal Justice.

Responsibilities

Drives sales by ensuring effective merchandise presentation for example accurate and competitive pricing proper signing inventory levels cleanliness of the area assessing economic trends and community needs overseeing the stocking and rotation of merchandise setting up cleaning and organizing product displays and securing fragile and high-shrink merchandise.
Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback Tour-to-Teach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiatives merchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBW service model managing and supporting customer service initiatives for example store of the community and community outreach programs ensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience.
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties setting clear expectations providing associate recognition communicating expectations consistently and effectively ensuring awareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives Builds accountability for policies and procedures Measures adherence to loss prevention policies and procedures Reviews variances to inventory reports Conducts operational and pre-inventory reviews Gathers data audits results and monitors deficiency trends Identifies improvement opportunities Communicates and works with managers and associates to determine corrections needed to inventory controls Influences the implementation and execution of control corrections Trains managers and associates operational controls and processes in multiple stores.
Detects deters investigates and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities Conducts investigations relating to company operations and policies Gathers evidence takes statements writes case reports and provides court room testimony as needed.
Partners in collaborative efforts with other investigative entities.
Monitors safety and risk controls within a facility by ensuring an effective safety program is in place Supervises safety team members Identifies accident trends to develop and implement solutions to prevent accidents Observes workplaces practices and provides training to associates on accident prevention techniques Communicates plans to minimize accidents Oversees safety reviews and implements plans to improve workplace safety.
Manages facility-level training and execution of asset protection safety and claims and receiving procedures by reviewing the application of policies procedures compliance guidelines for example cold chain hazardous materials and operational controls Identifies gaps in expectations versus training Determines training needs Develops and delivers training as needed.
Manages claims and receiving operations by ensuring proper policies and procedures are followed Ensures the timely processing of claims for example damaged defective returned liquidated items and merchandise deliveries for example suppliers third-party deliveries Provides direction for claims or receiving issues Maintains necessary documentation and reporting.
Coordinates completes and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning.
Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices.
Respect the Individual: Builds high-performing teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform.
Respect the Individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence.
Respect the Individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments.
Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us eg creating a sense of belonging eliminating waste participating in local giving.
Act with Integrity: Acts in a selfless manner and is consistently humble self-aware honest fair and transparent.
Serve Our Customers and Members: Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans.
Serve Our Customers and Members: Makes decisions based on data insights and analysis balances short and long-term priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans.
Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes.
Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits (medical, vision and dental coverage)
Financial benefits (401(k), stock purchase and company-paid life insurance)
Paid time off benefits (PTO including sick leave, parental leave, family care leave, bereavement, jury duty, and voting)
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering tuition, books, and fees for programs from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)