(USA) Asset Protection Operations Coach
About The Position
Drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. Oversees stocking, rotation, display setup, and securing of merchandise. Leads and develops teams by teaching, training, and providing feedback. Models exceptional customer service, manages customer initiatives, and resolves issues. Provides supervision and development for associates through hiring, training, mentoring, and setting clear expectations. Controls unexplained merchandise loss and improves profitability by identifying and communicating goals, building accountability for policies, and measuring adherence to loss prevention procedures. Reviews inventory variances, conducts operational reviews, and identifies improvement opportunities. Trains managers and associates on operational controls and processes. Detects, deters, investigates, and resolves violations of company policies and criminal activities, gathering evidence, taking statements, writing reports, and providing testimony. Monitors safety and risk controls, supervises safety team members, identifies accident trends, and implements solutions. Oversees safety reviews and implements plans to improve workplace safety. Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures. Identifies gaps in training and develops and delivers training as needed. Manages claims and receiving operations, ensuring proper policies and procedures are followed, and processes claims for damaged, defective, returned, or liquidated items, as well as merchandise deliveries. Coordinates and completes job-related activities by developing relationships with stakeholders, supporting initiatives, identifying goals, building accountability, and demonstrating adaptability. Ensures compliance with company policies and procedures and supports the company mission, values, and standards of ethics and integrity.
Requirements
- Completion of 2 years of college.
- Option 2: 1 year’s experience as a supervisor in a multi-department environment.
- Option 3: 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
- Option 4: 2 years’ experience in asset protection or related area.
- Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification and/or licensing).
- If applicable, acquisition of a current, state issued Certificate of Eligibility.
- If applicable, successful completion of criminal background check and/or firearms authorized training.
- Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings, etc.).
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
- Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
- Investigative experience
- Bachelors: Business
- Bachelors: Criminal Justice
Responsibilities
- Drives sales by ensuring effective merchandise presentation (accurate pricing, proper signing, inventory levels, cleanliness, stocking, rotation, display setup, securing merchandise).
- Leads and develops teams through teaching, training, and providing feedback.
- Models and demonstrates exceptional customer service standards.
- Provides supervision and development opportunities for hourly associates.
- Controls unexplained loss of merchandise and improves profitability.
- Builds accountability for policies and procedures.
- Measures adherence to loss prevention policies and procedures.
- Reviews variances to inventory reports and conducts operational and pre-inventory reviews.
- Gathers data, audits results, and monitors deficiency trends to identify improvement opportunities.
- Communicates and works with managers and associates to determine corrections needed to inventory controls.
- Influences the implementation and execution of control corrections.
- Trains managers and associates on operational controls and processes in multiple stores.
- Detects, deters, investigates, and resolves violations of company policies and criminal activities.
- Conducts investigations relating to company operations and policies.
- Gathers evidence, takes statements, writes case reports, and provides court room testimony as needed.
- Monitors safety and risk controls within a facility.
- Ensures an effective safety program is in place and supervises safety team members.
- Identifies accident trends to develop and implement solutions to prevent accidents.
- Observes workplace practices and provides training to associates on accident prevention techniques.
- Communicates plans to minimize accidents and oversees safety reviews.
- Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures.
- Identifies gaps in expectations versus training and determines training needs.
- Develops and delivers training as needed.
- Manages claims and receiving operations, ensuring proper policies and procedures are followed.
- Ensures the timely processing of claims (e.g., damaged, defective, returned, liquidated items) and merchandise deliveries.
- Provides direction for claims or receiving issues.
- Maintains necessary documentation and reporting.
- Coordinates, completes, and oversees job-related activities and assignments.
- Ensures compliance with company policies and procedures.
- Supports company mission, values, and standards of ethics and integrity.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
- Tuition, books, and fees are completely paid for by Walmart for Live Better U programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
