(USA) Asset Protection Operations Coach

Walmart•Adel, GA

1d•Onsite

About The Position

Drives sales by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, and cleanliness of the area. Assesses economic trends and community needs, oversees stocking and rotation of merchandise, and sets up, cleans, and organizes product displays. Secures fragile and high-shrink merchandise. Leads and develops teams by teaching, training, and actively listening to associates. Tours stores and provides feedback through "TourtoTeach." Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership. Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring, assigning duties, setting clear expectations, providing recognition, communicating expectations consistently, and ensuring awareness. Controls unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives. Builds accountability for policies and procedures, measures adherence to loss prevention policies, reviews variances to inventory reports, conducts operational and pre-inventory reviews, gathers data, audits results, and monitors deficiency trends. Identifies improvement opportunities and works with managers and associates to determine corrections needed for inventory controls. Influences the implementation and execution of control corrections and trains managers and associates on operational controls and processes in multiple stores. Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other illegal activities. Gathers evidence, takes statements, writes case reports, and provides court room testimony as needed. Partners in collaborative efforts with other investigative entities. Monitors safety and risk controls by ensuring an effective safety program is in place, supervising safety team members, identifying accident trends to develop and implement solutions, observing workplace practices, providing training on accident prevention, and communicating plans to minimize accidents. Oversees safety reviews and implements plans to improve workplace safety. Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures by reviewing the application of policies, procedures, and compliance guidelines. Identifies gaps in expectations versus training, determines training needs, and develops and delivers training as needed. Manages claims and receiving operations by ensuring proper policies and procedures are followed and ensuring the timely processing of claims and merchandise deliveries. Provides direction for claims or receiving issues and maintains necessary documentation and reporting. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives, identifying and communicating goals, building accountability, and demonstrating adaptability. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance. Respects the individual by building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected, and creating opportunities for all associates to thrive. Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity. Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions. Acts with integrity by maintaining the highest standards of ethics and compliance, modeling Walmart values, and supporting the company's goal of becoming a regenerative company. Serves customers and members by delivering results, putting the customer first, and adapting to how, where, and when customers shop. Makes decisions based on data insights and analysis, balancing short and long-term priorities. Strives for excellence by displaying curiosity, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes. Drives continuous improvements, adopts new technologies and skills, and supports others through change.

Requirements

Completion of 2 years of college.
1 year’s experience as a supervisor in a multi-department environment.
1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, licensing).
Acquisition of a current, state-issued Certificate of Eligibility (if applicable).
Successful completion of criminal background check and/or firearms authorized training (if applicable).
Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Investigative experience
Bachelors: Business
Bachelors: Criminal Justice

Responsibilities

Drives sales by ensuring effective merchandise presentation, accurate pricing, proper signing, inventory levels, and cleanliness.
Oversees stocking and rotation of merchandise and product displays.
Secures fragile and high-shrink merchandise.
Leads and develops teams through teaching, training, and feedback.
Communicates and collaborates with associates on store operations, business initiatives, and company direction.
Models and demonstrates exceptional customer service standards.
Resolves customer needs, complaints, and issues.
Provides supervision and development opportunities for hourly associates.
Controls unexplained loss of merchandise and improves profitability.
Builds accountability for policies and procedures.
Measures adherence to loss prevention policies and procedures.
Conducts operational and pre-inventory reviews.
Identifies improvement opportunities for inventory controls.
Trains managers and associates on operational controls and processes.
Investigates violations of company policies and criminal activities.
Gathers evidence, takes statements, writes case reports, and provides court testimony.
Monitors safety and risk controls within a facility.
Supervises safety team members and identifies accident trends.
Provides training to associates on accident prevention techniques.
Oversees safety reviews and implements plans to improve workplace safety.
Manages facility-level training for asset protection, safety, and claims/receiving procedures.
Identifies gaps in training and develops and delivers training as needed.
Manages claims and receiving operations, ensuring proper policies and procedures are followed.
Ensures timely processing of claims and merchandise deliveries.
Coordinates and oversees job-related activities and assignments.
Ensures compliance with company policies and procedures.
Supports company mission, values, and standards of ethics and integrity.
Builds high-performing teams and embraces diversity.
Creates a workplace where associates feel seen, supported, and connected.
Works collaboratively and builds strong, trusting relationships.
Attracts and retains talent, empowers and develops talent, and recognizes contributions.
Maintains and promotes high standards of integrity, ethics, and compliance.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based on data insights and analysis.
Displays curiosity and a desire to learn.
Takes calculated risks and demonstrates courage and resilience.
Encourages learning from mistakes.
Drives continuous improvements and adopts new technologies and skills.
Supports others through change.