(USA) Asset Protection Operations Coach

Walmart•Bechtelsville, PA

27d•$65,000 - $100,000•Onsite

About The Position

This role drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. It involves overseeing stocking, merchandise displays, and securing high-shrink merchandise. The position leads and develops teams through teaching, training, and active listening, providing feedback and guidance on store operations, business initiatives, and merchandising. It also models exceptional customer service, manages customer needs and issues, and develops action plans for improvement. The role supervises and develops hourly associates by hiring, training, mentoring, assigning duties, and setting clear expectations. It controls unexplained merchandise loss and improves profitability by identifying and communicating performance goals, measuring adherence to loss prevention policies, and conducting operational and inventory reviews. The coach gathers data, audits results, monitors deficiency trends, and works with managers and associates to implement corrections. They train managers and associates on operational controls and processes across multiple stores. The role involves investigating alleged fraud and other illegal activities, gathering evidence, taking statements, writing case reports, and providing court testimony. It also monitors safety and risk controls, supervises safety team members, identifies accident trends, and implements solutions to prevent accidents. The coach oversees safety reviews and implements plans to improve workplace safety. They manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, identifying gaps and determining training needs. The role manages claims and receiving operations, ensuring proper policies and procedures are followed, and processes claims for damaged, defective, returned, or liquidated items, as well as merchandise deliveries. The coach coordinates and completes job-related activities by developing relationships with stakeholders, supporting initiatives, identifying goals, building accountability, and demonstrating adaptability. They ensure compliance with company policies and procedures, and support the company's mission, values, and standards of ethics and integrity. The role emphasizes respecting individuals by building high-performing teams, embracing differences, creating a workplace of belonging, and empowering associates. It involves working collaboratively, building trusting relationships, and communicating with impact to motivate and influence. Attracting and retaining talent, empowering and developing individuals, and recognizing contributions are key. Acting with integrity involves maintaining high standards of ethics and compliance, modeling Walmart values, and holding oneself and others accountable. Supporting Walmart's goal of becoming a regenerative company by making a positive impact is also crucial. Serving customers and members involves delivering results while prioritizing the customer, adapting to shopping behaviors, and applying business models. Decisions are made based on data and insights, balancing priorities, and considering all stakeholders. Striving for excellence includes displaying curiosity, taking calculated risks, demonstrating courage and resilience, and learning from mistakes. Continuous improvement, adopting new technologies, and supporting change are also important.

Requirements

Completion of 2 years of college.
Option 2: 1 year’s experience as a supervisor in a multi-department environment.
Option 3: 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
Option 4: 2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification and/or licensing).
If applicable, acquisition of a current, state-issued Certificate of Eligibility.
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Investigative experience
Bachelors: Business
Bachelors: Criminal Justice

Responsibilities

Drives sales by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area, assessing economic trends and community needs, overseeing the stocking and rotation of merchandise, setting up, cleaning, and organizing product displays, and securing fragile and high-shrink merchandise.
Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback (Tour to Teach), communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction, introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions, and communicating business objectives to teams effectively.
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives (e.g., store of the community, community outreach programs), ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high-quality customer experience.
Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring awareness, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives, building accountability for policies and procedures, measuring adherence to loss prevention policies and procedures, reviewing variances to inventory reports, conducting operational and pre-inventory reviews, gathering data, auditing results, and monitoring deficiency trends.
Identifies improvement opportunities, communicates and works with managers and associates to determine corrections needed to inventory controls, influences the implementation and execution of control corrections, and trains managers and associates on operational controls and processes in multiple stores.
Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities, gathering evidence, taking statements, writing case reports, and providing court room testimony as needed.
Partners in collaborative efforts with other investigative entities.
Monitors safety and risk controls within a facility by ensuring an effective safety program is in place, supervising safety team members, identifying accident trends to develop and implement solutions to prevent accidents, observing workplaces practices, and providing training to associates on accident prevention techniques.
Communicates plans to minimize accidents, oversees safety reviews, and implements plans to improve workplace safety.
Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures by reviewing the application of policies, procedures, compliance guidelines (e.g., cold chain, hazardous materials), and operational controls.
Identifies gaps in expectations versus training, determines training needs, and develops and delivers training as needed.
Manages claims and receiving operations by ensuring proper policies and procedures are followed, and ensures the timely processing of claims (e.g., damaged, defective, returned, liquidated items) and merchandise deliveries (e.g., suppliers, third-party deliveries).
Provides direction for claims or receiving issues and maintains necessary documentation and reporting.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
Respects the Individual by building high-performing teams, embracing differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, and creating opportunities for all associates to thrive and perform.
Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Acts with Integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling the Walmart values to support and foster our culture, holding oneself and others accountable, and supporting Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Serves Our Customers and Members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models to all plans.
Makes decisions based on data, insights, and analysis, balances short- and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
Strives for Excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes.
Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Paid sick leave laws, where applicable
Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
Tuition, books, and fees are completely paid for by Walmart for Live Better U programs
Performance-based bonus awards