Asset Protection Officer, Yakima Valley Mall - Full Time

Macy's•Union Gap, WA

3d•Onsite

About The Position

As an Asset Protection Officer, you are a visible and welcoming presence who helps create a safe, secure, and service-focused shopping environment. Stationed at key entrances and high-shortage areas, you help deter theft, identify potential risk, support customer and colleague safety, and partner with store teams to deliver a positive experience for everyone who enters the store. This entry-level role is more than traditional security — it is presence with purpose. Whether greeting customers, helping deter theft, supporting team safety, or responding calmly during incidents, Asset Protection Officers help customers and colleagues feel comfortable, confident, and cared for while protecting the business.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, colleagues, and supervisors.
Ability to read and understand employment policies, safety rules, and procedures in English.
Strong situational awareness and the ability to remain calm, professional, and service-focused during incidents.
Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
For jobs in New York, a current New York State Security Guard License is required.
Comfort using technology and two-way communication devices.
Must be able to apprehend shoplifters.
Requires close vision, color vision, and ability to adjust focus.

Nice To Haves

Experience in retail, customer service, security, safety, or asset protection.
Strong interpersonal skills with the ability to work effectively with colleagues across levels and departments.
Prior experience supporting audits, incident documentation, or shortage reduction efforts.

Responsibilities

Serve as a visible and reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
Help deter theft and identify suspicious activity while maintaining a welcoming, customer-first approach.
Partner with store teams and Asset Protection leaders to support safety, service, and shortage reduction.
Respond calmly and professionally to incidents, medical situations, and other store needs.
Use technology and two-way communication devices to stay connected and support timely response.
Create a safe and welcoming first impression by greeting customers and maintaining a visible presence in key areas of the store.
Help protect company assets by deterring theft, identifying suspicious behavior, and supporting shortage reduction efforts.
Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
Document theft, accidents, audits, and other incidents through accurate and timely reporting.
Conduct operational audits and complete assigned Asset Protection tasks as directed.
Support a culture of safety and service by partnering with store teams and responding appropriately to customer and colleague needs.
Follow company policies and legal standards related to apprehensions, searches, evidence handling, and confidential information.
Respond to medical situations and help facilitate basic first aid for customers and colleagues.
Provide testimony in criminal or civil legal proceedings, as needed.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice