About The Position
As an Asset Protection Officer (APO), you are the first point of contact for our customers and play a vital role in delivering a safe and welcoming environment. Stationed at key entry points or high shortage areas, your visible presence helps deter theft and minimize risk, while also reinforcing our commitment to hospitality and customer care. You serve as both a protector and a brand ambassador - maintaining strong situational awareness, responding calmly to incidents, and working in partnership with store teams to ensure a seamless, secure, and service-driven shopping experience. This entry level role goes beyond traditional security - it's about presence with purpose. Whether you are a visual deterrent to potential theft, supporting team safety, assisting during emergencies, or simply greeting customers with a warm welcome, you help create an atmosphere where people feel comfortable, confident, and cared for. Full-time colleagues are typically scheduled to work 30 or more hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
- Understand and communicate effectively with customers, co-workers, and supervisors.
- Read and understand employment policies and safety rules/procedures in English.
- Standing for at least two consecutive hours, lifting at least 30lbs.
- Stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level.
- Requires close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
- Comfortable with technology and two-way communication devices.
- Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
Nice To Haves
- Prioritize your well-being with paid time off and eight paid holidays.
- Grow your career with continuous learning and leadership development.
- Build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Responsibilities
- Serve as a visible and reassuring presence at high-traffic entrances and high-shortage areas to help deter theft and identify suspicious behavior.
- Assist in the apprehension of shoplifters under the direction of Asset Protection Leaders, Captains, or Detectives.
- Accurately document incidents, including theft, accidents, and audit findings, through detailed and timely reporting.
- Conduct operational audits and complete assigned Asset Protection tasks as directed.
- Partner closely with store teams to promote a safe environment and support a culture of excellent customer service.
- Ensure full compliance with company policies and legal standards regarding apprehensions, searches, and the handling of evidence.
- Provide testimony in both criminal and civil legal proceedings as needed.
- Respond to medical situations and facilitate basic first aid for customers and colleagues.
- Handle proprietary, sensitive, and confidential information with the highest level of discretion and integrity.
- Greet customers with a warm welcome, making eye contact, and creating a friendly customer experience.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
