Asset Protection Investigator

Williams-Sonoma•San Francisco, CA

10d•Remote

About The Position

The Asset Protection Investigator is a highly organized, detail-oriented, and motivated professional who helps protect company assets and reduce risk across all brands and channels by using strong investigative and analytical skills to identify fraud, theft, policy violations, and Asset Protection concerns through EBR systems, transaction review, AI-assisted analysis, social networking platforms, incident reporting, ad hoc queries, and department reports. This role conducts timely investigations, develops case summaries, compiles documentation, and prepares investigative findings for the Asset Protection team, internal business partners such as Legal and HR, and, when appropriate, outside agencies including law enforcement and financial institutions. The Investigator also maintains department files and records in accordance with company standards and supports daily and weekly responsibilities, including case reporting, case auditing, PCI compliance hotlines, and CCPA review.

Requirements

Minimum of 5-10 years of experience in Asset Protection, retail, or care center environment.
Strong intermediate database and spreadsheet management skills, including Microsoft Excel, Power BI, and MicroStrategy.
Ability to sit for prolonged periods of time.
Ability to type on a keyboard and operate a PC.
Ability to communicate by telephone, Zoom and Teams.
Ability to work remotely.

Nice To Haves

Knowledge of social networking platforms and basic online investigative tools preferred but not required.
Experienced in AI-assisted analysis and reporting, is a plus.
Experience with exception-based reporting systems, such as Appriss Secure 5, is a plus.
Wicklander integrity interview certification preferred but not required.

Responsibilities

Proactively analyze and investigate associate and customer activity across retail stores and online channels to identify fraud, policy violations, and Asset Protection concerns using exception-based reporting, AI-assisted analysis, and department reporting.
Conduct thorough investigations across all brands and channels into suspected internal and external fraud, theft, and policy violations, ensuring timely and objective case resolution.
Prepare and deliver accurate, well-documented investigations for the Asset Protection team and other internal departments such as Legal, HR, and, when appropriate, law enforcement partners or financial institutions.
Maintain department files, records, and investigative documentation in accordance with company standards and record-keeping requirements, while completing daily and weekly duties including case reporting, case auditing, PCI compliance hotlines, and CCPA review.
Document case activity and maintain accurate case management records to support trend analysis, statistical reporting, and senior leadership updates.
Provide investigative support and expertise to Asset Protection Managers, Directors, the Vice President, and cross-functional partners including Legal, HR, and Risk Management to address complex risk-related issues.
Build and maintain trusted relationships with internal business partners, law enforcement, financial institutions, associates, and customers while managing sensitive and confidential information with professionalism and discretion.
Review systems and documentation to identify gaps, ensure compliance with company policies, procedures, and Asset Protection standards, and recommend opportunities for improvement.
Develop ad hoc queries, AI prompts, reports, and case summaries using data management and reporting tools to support investigations and informed decision-making.
Complete special projects and additional responsibilities with urgency, adaptability, and commitment to departmental goals.

Benefits

A generous discount across all Williams-Sonoma, Inc. brands through multiple shopping channels
A 401(k) plan and other investment opportunities
Paid vacation, holidays, and other time-off programs
Health benefits, including medical, dental, and vision insurance; health and dependent care tax-free spending accounts; medical, family, and bereavement leave; domestic partner benefits; short- and long-term disability programs; life and travel insurance; and an employee assistance program
Tax-free commuter benefits
A wellness program that supports your physical, financial and emotional health
In-person and online learning opportunities through WSI University
Cross-brand and cross-functional career opportunities
Location-specific sample sales
A business casual work environment
San Francisco-based bike share program
Time off to volunteer
Matching donations to qualifying nonprofit organizations
Company-sponsored community involvement opportunities
Various discounts on local businesses