Asset Protection Detective, Auburn - Full Time

Macy's•Auburn, MA

16h•Onsite

About The Position

Macy’s is more than just a store; it's a story that has captured the hearts and minds of America for over 160 years, known for innovations, traditions, inspiring stores, and irresistible products, as well as iconic events like the 4th of July Fireworks and the Thanksgiving Day Parade. The company has been part of memorable moments for countless customers and colleagues, making it a special place to work. The Asset Protection Security team utilizes advanced technology and analytics tools to reduce shortages and protect the company's bottom line. As an Asset Protection Detective, you will receive expert training and develop skills, fostering relationships with store teams and law enforcement agencies. The primary goal is to protect company assets while maintaining a safe, customer-centric shopping environment. Joining Macy's offers unique opportunities to be part of memorable moments, whether assisting customers, streamlining operations, enhancing online experiences, or designing parade balloons.

Requirements

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
A resourceful self-starter who can adapt quickly to changing priorities
Ability to communicate and share information with diverse groups of customers and peers
Enjoy working as part of a team, as well as independently
Obtain and maintain required licenses, trainings, and certifications
For jobs in New York, a current New York State Security Guard License is required
High School Diploma or equivalent

Responsibilities

Use surveillance techniques to help identify and apprehend individuals who shoplift and dishonest employees
Understand and leverage de-escalation tools in order to provide a safe and secure environment for our customers and colleagues
Recover stolen merchandise
Research and provide statements and evidence to support investigations
Prepare reports on theft incidents, investigations, and audits
Maintain strict compliance with the law and company policies regarding apprehensions, searches, and evidence preservation
Build and maintain partnerships with store colleagues, as well as outside groups, such as law enforcement
Testify in court for criminal and civil cases
Train colleagues on protocols to help protect company assets
Respond to alarm conditions and work on special assignments
Facilitate first aid for customers and colleagues
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match to invest in your future
Paid time off
Eight paid holidays
Continuous learning and leadership development
Build community by joining one of our Colleague Resource Groups
Make a difference through our volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice