Asset Protection Detective, Somerset Collection - Full Time

Macy's•Troy, MI

18d•Onsite

About The Position

Macy's is seeking an Asset Protection Detective for the Somerset Collection. This role is crucial in reducing shortages and protecting the company's bottom line by utilizing advanced technology and analytics. The Asset Protection Detective will receive expert training, develop skills in asset protection, and build relationships with store teams and law enforcement. The primary goal is to safeguard company assets while ensuring a safe and customer-focused shopping environment. Full-time positions typically involve 30 or more hours per week, with schedules including weekend shifts based on business needs. Part-time positions are typically 12-24 hours per week and also include weekend shifts.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Resourceful self-starter capable of adapting to changing priorities.
Ability to communicate and share information with diverse groups of customers and peers.
Ability to work effectively as part of a team and independently.
Obtain and maintain required licenses, trainings, and certifications.
For jobs in New York, a current New York State Security Guard License is required.
High School Diploma or equivalent.
Walking, standing for extended periods; bursts of quick movement.
Apprehension of subjects in accordance with company policy.
Requires hearing, close vision, color vision, and ability to adjust focus.
Occasional stooping, kneeling, crouching, and reaching above eye level.
Ability to spend long periods of time in enclosed areas.
Lifting and moving items up to 30 pounds.

Responsibilities

Use surveillance techniques to identify and apprehend individuals involved in shoplifting and employee dishonesty.
Understand and utilize de-escalation tools to ensure a safe environment for customers and colleagues.
Recover stolen merchandise.
Provide statements and evidence to support investigations.
Prepare reports on theft incidents, investigations, and audits.
Maintain strict compliance with laws and company policies regarding apprehensions, searches, and evidence preservation.
Build and maintain partnerships with store colleagues and external groups like law enforcement.
Testify in court for criminal and civil cases.
Train colleagues on protocols to protect company assets.
Respond to alarm conditions and undertake special assignments.
Facilitate first aid for customers and colleagues.
Foster an environment of acceptance and respect.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice