Asset Protection Coordinator

EssilorLuxottica Group•Mason, OH

6d•Onsite

About The Position

The Asset Protection (AP) Coordinator assigned to the Security Operations Center (SOC) monitors access control, video surveillance, inbound notifications, alarm, and threat-intelligence systems across the company facility estate on a 24/7 basis. The Coordinator validates incoming alarms and events, initiates leadership notification and escalation within defined time thresholds, directs immediate protective action when life safety is at risk, and produces accurate reporting of incidents and shift activity. EssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. They offer industry stakeholders in over 150 countries access to a global platform of high-quality vision care products and iconic brands. Their Shared Services Team supports various business units within the EssilorLuxottica collective. The company has over 200,000 dedicated employees worldwide.

Requirements

High school diploma or equivalent.
2+ years of experience in a GSOC or SOC, emergency communications or dispatch environment (911/PSAP), alarm monitoring central station, military or law enforcement watch floor, emergency operations center, or corporate/retail asset protection role.
Strong written and verbal communication skills
Ability to detect and evaluate unusual behavior and circumstances.
Ability to prioritize and manage multiple concurrent incidents.
Proficiency with standard computer applications (Word, Excel, Outlook) and demonstrated ability to learn access control, video management, mass notification, and incident management platforms.
Ability to work a fixed rotating shift schedule including nights, weekends, and holidays, and to remain at post until properly relieved.
Ability to maintain the confidentiality of sensitive video, access control, and personnel information.

Nice To Haves

Hands-on experience with enterprise access control and video management platforms or comparable systems.
Familiarity with threat-intelligence and natural hazard monitoring platforms.
Emergency dispatch certification (APCO/EMD), CPR/AED and First Aid, or comparable credentials.
Progress toward, or completion of, a recognized security certification (e.g., ASIS PSP).

Responsibilities

Monitors access control, video surveillance, alarm, and threat intelligence platforms across assigned facilities.
Monitors severe weather, natural hazard, and civil disruption feeds for proximity to company facilities and personnel.
Validates alarms and events, distinguishing actionable incidents from system faults and false activations, and evaluates unusual behavior through live and recorded video review.
Identifies potential theft, fraud, and security concerns and refer cases for investigation.
Responds to critical incidents, medical emergencies, and severe weather events affecting company facilities and personnel.
Initiates emergency response protocols and coordinates notifications during life-safety incidents in accordance with department procedures.
Provides factual situational information to responding agencies, and to personnel on scene.
Escalates incidents in accordance with established guidelines and required timeframes.
Prepares accurate and timely incident reports and situational summaries for leadership.
Preserves and exports video evidence in accordance with retention requirements.
Completes a documented handover at the end of each shift and maintains post coverage until relieved.
Reports camera, access control, and system failures, documents periods of degraded coverage, and maintains radio, telephone, and console discipline.