Asset Protection Captain, Bakersfield Valley Plaza - Full Time

Macy's•Bakersfield, CA

14h•Onsite

About The Position

The Asset Protection Captain's primary responsibility is to train, educate, and supervise staff in detecting and preventing theft of company property. Train and coach Asset Protection / Loss Prevention staff on apprehension. Support store's efforts in providing the best customer service within a controlled environment so as to ensure maximum sales at the highest profit rate attainable.

Requirements

High School Diploma or equivalent required
1-2 years related experience
Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Obtain and maintain required licenses, trainings, and certifications
For jobs in New York, a current New York State Security Guard License is required

Responsibilities

Select, train, develop, and supervise Asset Protection / Loss Prevention staff on detecting and preventing theft of company property
Develop, implement, and communicate programs to prevent theft amongst customers and employees
Participate in initial orientation and on-going training including the computer, surveillance, and alarm systems
Respond to customer and associate incidents to facilitate first aid and minimize company liability
Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company
Investigate criminal violations against the person or property of any customer or associate that is committed on company premises
Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the AP/LP Manager
Be an expert of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
Successfully complete all security training requirements and maintain personal certifications as required by law
Conduct and oversee audits to ensure sales department compliance to merchandise exposure standards and asset protection
Develop and maintain relationship with local law enforcement to facilitate maximum coordination for potential criminal cases
Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection / Loss Prevention Detective is summoned
Works on special assignments, investigations, and surveillance as directed by Store AP/LP Manager
Responds to alarm conditions at assigned store
Perform other duties as needed
Regular, dependable attendance and punctuality
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice