Asset Protection Captain, Serramonte - Full Time

Macy's • Daly City, CA

19h • $20 - $33 • Onsite

About The Position

The Asset Protection Captain leads the store’s Asset Protection efforts by training, coaching, and supervising Asset Protection colleagues in detecting, preventing, and responding to theft, fraud, and safety-related incidents. This role supports a safe, secure, and customer-focused store environment while helping protect company assets, reduce risk, and support store profitability. Asset Protection Captains play a critical role in protecting our customers, colleagues, and company assets. Through strong leadership, training, investigations, and partnership with store teams and local law enforcement, this role helps create a controlled environment where customers can shop with confidence and colleagues can deliver service safely and effectively.

Requirements

• Experience training, coaching, or supervising others in a retail, security, asset protection, or related environment.
• Ability to identify, investigate, and respond to theft, fraud, safety, and policy-related incidents.
• Knowledge of or ability to learn company policies and legal requirements related to apprehensions, searches, seizures, and evidence preservation.
• Ability to complete required security training and maintain certifications required by law.
• Ability to apprehend shoplifters and respond appropriately to incidents in a retail environment.
• Maintain regular, dependable attendance and punctuality, and perform other duties as needed.
• For jobs in New York, a current New York State Security Guard License is required.

Nice To Haves

• Experience with surveillance, alarm, reporting, or case management systems.
• Experience partnering with local law enforcement or supporting criminal investigations.
• Strong written communication skills for preparing clear, complete, and timely incident reports.
• Ability to remain calm, professional, and customer-focused in sensitive or high-pressure situations.
• Ability to sustain long periods of time in surveillance areas, stand or walk for prolonged periods, and occasionally reach above eye level, stoop, kneel, or crouch.

Responsibilities

• Lead, coach, and support Asset Protection colleagues in theft prevention, investigations, apprehension procedures, and company standards.
• Partner with store leadership to support a safe, secure, and customer-focused environment.
• Use surveillance, alarm, reporting, and computer systems to monitor activity, document incidents, and support investigations.
• Respond to customer and colleague incidents, including first aid situations, safety concerns, and potential liability matters.
• Support store and company policies related to apprehensions, searches, seizures, evidence preservation, and legal compliance.
• Lead and develop Asset Protection colleagues by training, coaching, and reinforcing best practices for theft prevention, investigations, and apprehensions.
• Help reduce loss by supporting programs and routines that prevent theft, fraud, and policy violations involving customers or colleagues.
• Protect company assets by recovering merchandise, responding to incidents, and apprehending shoplifters or individuals involved in criminal activity.
• Investigate incidents involving customers, colleagues, or company property, while following company policies and legal requirements.
• Create clear, timely, and accurate reports for theft incidents, merchandise recoveries, accident investigations, audits, and other assigned activities.
• Support store compliance by conducting and overseeing audits, identifying gaps, and helping ensure standards are consistently maintained.
• Build strong partnerships with store leadership and local law enforcement to support investigations and potential criminal cases.
• Represent the company professionally in court, when needed, for criminal or civil cases involving company interests.
• Support special assignments, investigations, surveillance, and alarm response as directed by the Store Asset Protection Manager.
• Create a respectful and inclusive environment that strengthens trust with colleagues, customers, and the communities we serve.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed