Asset Protection Associate - Great Lakes Mall

Penney OpCo LLC•Mentor, OH

3d•Onsite

About The Position

The Asset Protection Associate is responsible for observing activities to detect theft, fraud, or suspicious behavior, collecting investigative evidence using CCTV and floor observations, and following company policies for apprehensions. This role involves conducting external interviews, reporting suspected fraud, and managing records related to investigations and recovered merchandise. The associate will also assist with internal investigations, proactively identify potential theft and fraud, investigate suspicious behavior, attend court hearings, and analyze intelligence on theft. Additionally, the role supports a safety culture by communicating shrinkage and safety topics, identifying and correcting hazards, providing emergency response, assisting with incident investigations and audits, and coaching associates on safety practices. The associate will also support stores during critical incidents, business disruptions, and natural disasters.

Requirements

Reliable transportation; ability to travel to designated stores, as assigned.
1+ years retail work experience/Asset Protection/Security or equivalent leadership experience/education preferred.
High School diploma or equivalent work experience, AA/BA/BS in Criminal Justice or Business Management preferred.
Must be age 18+.

Nice To Haves

AA/BA/BS in Criminal Justice or Business Management preferred.

Responsibilities

Observes activities to detect theft, fraud, or suspicious activity; collects investigative evidence utilizing CCTV and observations from the sales floor.
Follows AP Directives and Company policy when making apprehensions.
Executes required Company investigation routines to identify and resolve theft, and properly documents all stages.
Conducts external interviews in accordance with local laws and Company policy with customers and contractors suspected of theft.
Reports suspected fraud (i.e., credit / check and refund fraud) and infractions of company policy to AP and/or Store leadership.
Creates and manages records using approved Company methods for reporting apprehension, witness statements, retention of evidence, and disposition of recovered merchandise.
Collects evidence and/or monitors associate activity as needed regarding internal investigations and/or serves as an interview witness, based on direction from Asset Protection leadership.
Proactively identifies potential acts of theft and fraud by observing associate/customer activity, exception reports and referrals.
Investigates suspicious behavior (collects intelligence, documents behavior, etc.).
Attends court hearings as required and updates appropriate files with related outcomes; maintains professional relationship with local law enforcement.
Travels to stores as necessary.
Analyzes intelligence on individuals and booster groups involved in theft.
Supports a safety culture through impressions of control, coaching, and recognition.
Provides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates.
Provides support by walking the store to identify potential hazards that could result in customer or associate injury; Takes initiative to correct minor hazards on floor while reporting larger concerns or consistent issues to leadership.
Provides emergency or critical incident response.
Assists with incident investigations and completes associated reports.
May assist with Asset Protection audits.
Coaches associates on keeping work areas and sales floor free of hazards to reduce risk of accidents.
Supports stores in cases of critical incidents, business disruptions, natural disasters, etc.
Consistently meets established performance standards for the role, including but not limited to service, productivity, and attendance.