Asset Protection Associate

Scheels•Cedar Falls, IA

2d•Onsite

About The Position

Scheels is seeking an Asset Protection Associate who will contribute to a culture that thrives on delivering a personalized customer experience, maintaining a team-first mentality, learning and adapting to change, taking pride in their work, and acting with honesty and integrity. This role involves observing customers and associates for potential theft or fraud, addressing external theft concerns, monitoring video surveillance, documenting incidents, and maintaining apprehension and investigation records. The associate will also assist in monitoring store compliance with policies related to theft deterrence, safety, and operational controls, and act as a visible deterrent to crime. Additionally, the role includes safety responsibilities such as mitigating security risks, assisting customers, examining property brought into the store, patrolling facilities and parking areas, and completing safety reports.

Requirements

High School Diploma/GED
Proven track record of strong communication and organization skills
Ability to work night, weekend, and/or early morning hours based on business needs
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Nice To Haves

College graduate preferred
Prior Loss prevention (2-3 years)

Responsibilities

Communicate with leadership regarding encounters and investigations
Maintain a professional relationship with local authorities and law enforcement agencies
Collaborate with law enforcement and other local retailers to identify organized retail crime threats
Assist leadership with cash handling and transfers
Observe customers and associates for potential acts of theft or fraud
Addressing external theft concerns through uniform presence with strategic methods, as well as apprehending shoplifters when appropriate, according to company policy, ethical standards, and guidelines
Monitor video via CCTV and conduct on-site interviews
Documenting incidents by creating objective and thorough reports in a timely manner
Maintaining all apprehension and investigation records according to company standards
Developing and maintaining knowledge and use of CCTV surveillance equipment
Assisting in monitoring store compliance with company policies and procedures relating to theft deterrence, safety, and operational controls, as assigned by the supervisor
Maintain a highly visible deterrent to crime and positively influence the security incident rate, as well as assist with inventory controls
Help mitigate security risks to provide a safer environment for employees and customers
Welcome all customers, visitors, and vendors professionally, and assist them in locating staff within the stores
Issue electric handicapped shopping carts to customers and assist in obtaining wheelchairs and shopping carts
Examine and properly tag property being brought into the stores, including personal property, equipment for service, and firearms
Watch facilities and parking areas on foot. Direct traffic during special events or heavy customer traffic, while enforcing parking regulations
Make regularly scheduled floor and exterior walks to ensure the safety and security of the customers and facility
Complete monthly reports on safe or non-safe practices found on the sales floor or backstocks