Asset Protection Associate

Scheels•Springfield, IL

10d•Onsite

About The Position

Scheels is seeking an Asset Protection Associate to join their team. This role is crucial in maintaining a secure and safe environment for both customers and associates. The associate will be responsible for observing customers and employees for potential theft or fraud, addressing external theft concerns, and apprehending shoplifters when appropriate. They will also monitor video surveillance, conduct interviews, and document incidents. Additionally, the role involves assisting with safety initiatives, welcoming visitors, examining property brought into the store, patrolling facilities and parking areas, and completing safety reports. The company emphasizes an employee ownership culture focused on customer experience, teamwork, continuous learning, integrity, and taking pride in one's work.

Requirements

High School Diploma/GED
Proven track record of strong communication and organization skills

Nice To Haves

College graduate preferred
Prior Loss prevention (2-3 years)

Responsibilities

Communicate with leadership regarding encounters and investigations
Maintain a professional relationship with local authorities and law enforcement agencies
Collaborate with law enforcement and other local retailers to identify organized retail crime threats
Assist leadership with cash handling and transfers
Observe customers and associates for potential acts of theft or fraud
Addressing external theft concerns through uniform presence with strategic methods, as well as apprehending shoplifters when appropriate, according to company policy, ethical standards, and guidelines
Monitor video via CCTV and conduct on-site interviews
Documenting incidents by creating objective and thorough reports in a timely manner
Maintaining all apprehension and investigation records according to company standards
Developing and maintaining knowledge and use of CCTV surveillance equipment
Assisting in monitoring store compliance with company policies and procedures relating to theft deterrence, safety, and operational controls, as assigned by the supervisor
Maintain a highly visible deterrent to crime and positively influence the security incident rate, as well as assist with inventory controls
Help mitigate security risks to provide a safer environment for employees and customers
Welcome all customers, visitors, and vendors professionally, and assist them in locating staff within the stores
Assist in obtaining wheelchairs and shopping carts
Examine and properly tag property being brought into the stores, including personal property, equipment for service and firearms
Watch facilities and parking areas on foot. Direct traffic during special events or heavy customer traffic, while enforcing parking regulations
Make regularly scheduled floor and exterior walks to ensure the safety and security of the customers and facility
Complete monthly reports on safe or non-safe practices found on the sales floor or backstocks