Full Time - Asset Protection Agent - Day

Lowe's Home Centers•Pinellas Park, FL

2d•Onsite

About The Position

This role is responsible for coaching and training associates and leaders on shrink awareness, theft deterrence, and customer service programs. The Asset Protection Agent will partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives. They will deliver SMART customer service and ensure associates have the resources to do the same. The position involves maintaining a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas. Activity will be monitored through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations. The role includes conducting external theft apprehensions and interviews in accordance with laws and company policy, investigating and resolving criminal activity, maintaining case files, and supporting law enforcement and court proceedings. Assistance in internal investigations and providing evidence when needed is also part of the role. The Asset Protection Agent will validate store security measures and respond to EAS and emergency exit triggers, and provide feedback on audit/inspection findings to support efforts to minimize shrink and operational risk. The role requires responding effectively to potentially violent situations, ensuring safety and composure. Additional duties and responsibilities may be assigned in support of business needs.

Requirements

High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Nice To Haves

Associate degree
Psychology, Criminal Justice Business, Criminal Justice, Safety, or related loss prevention / asset protection field
Demonstrated experience conducting retail investigations (i.e., has conducted at least one retail investigations)
Experience in using physical security systems (e.g., CCTV, EAS)
Experience in investigations with Organized Crime and asset protection
National certified training program (e.g., Wicklander-Zuwalski or Reed training)
Professional accreditation (e.g., LPQ, LPC) or equivalent experience

Responsibilities

Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
Deliver SMART customer service and ensure associates have the resources to do the same.
Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
Conduct external theft apprehensions and interviews in accordance with laws and company policy.
Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
Assist in internal investigations and provide evidence when needed.
Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
Respond effectively to potentially violent situations, ensuring safety and composure.