Full Time - Asset Protection Agent - Day
About The Position
The Asset Protection Agent is responsible for maintaining a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas. This role involves monitoring activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations. The agent will conduct external theft apprehensions and interviews, investigate and resolve criminal activity, and support law enforcement. Additionally, they will assist in internal investigations, validate store security measures, and respond to alarms. The role also includes coaching associates and leaders on shrink awareness and theft deterrence, and delivering SMART customer service. This position may be assigned additional duties as needed.
Requirements
- High School Diploma and 1-2 Years relevant work experience (e.g. security, retail investigations, loss prevention)
- Ability to stand, sit, and perform job duties for extended periods
- Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance
- Requires morning, afternoon, and evening availability on any day of the week
- If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position
Nice To Haves
- National certified training program (e.g., Wicklander-Zuwalski or Reed training)
- Professional accreditation (e.g., APQ, APC) or equivalent experience
- Associate degree in Psychology, Criminal Justice, or related field
- 1-2 Years experience conducting retail investigations
- 1-2 Years experience using physical security systems (CCTV, EAS)
- Experience investigating Organized Crime and asset protection cases
Responsibilities
- Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
- Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
- Deliver SMART customer service and ensure associates have the resources to do the same.
- Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
- Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
- Conduct external theft apprehensions and interviews in accordance with laws and company policy.
- Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
- Assist in internal investigations and provide evidence when needed.
- Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
- Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
- Respond effectively to potentially violent situations, ensuring safety and composure.
- This role may be assigned additional duties and responsibilities in support of business needs.
Benefits
- Health, Dental and Vision insurance
- Life and Disability insurance
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
- Flexible spending and health savings accounts
- 401(k) Retirement account with company match
- Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
- Education support programs, including tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and Parental leave
- Adoption assistance
- Lowe's Associate Discount and broad discount platform
- Annual bonuses
- Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
- Grant awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
