Asset Protection Agent

Lowe's Companies, Inc. • Chester, NY

1d • Onsite

About The Position

The Asset Protection Agent is responsible for coaching and training associates and leaders on shrink awareness, theft deterrence, and customer service programs. This role partners with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives. The agent delivers SMART customer service and ensures associates have the resources to do the same. A key responsibility is maintaining a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas. The agent will monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations. This role involves conducting external theft apprehensions and interviews in accordance with laws and company policy, as well as investigating and resolving criminal activity, maintaining case files, and supporting law enforcement and court proceedings. The agent will also assist in internal investigations and provide evidence when needed. Validation of store security measures (e.g., locks, gates, alarms) and response to EAS and emergency exit triggers are also part of the duties. The agent will provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk. Additionally, the role requires responding effectively to potentially violent situations, ensuring safety and composure. This role may be assigned additional duties and responsibilities in support of business needs.

Requirements

• High School Diploma and 1-2 Years relevant work experience (e.g. security, retail investigations, loss prevention)
• Ability to stand, sit, and perform job duties for extended periods
• Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance
• Requires morning, afternoon, and evening availability on any day of the week
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position
• National certified training program (e.g., Wicklander-Zuwalski or Reed training)
• Professional accreditation (e.g., APQ, APC) or equivalent experience

Nice To Haves

• Associate degree in Psychology, Criminal Justice, or related field
• 1-2 Years experience conducting retail investigations
• 1-2 Years experience using physical security systems (CCTV, EAS)
• Experience investigating Organized Crime and asset protection cases

Responsibilities

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have the resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.
• This role may be assigned additional duties and responsibilities in support of business needs.

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Annual bonuses
• Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
• Grant awards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED