Asset Protection Agent (3235)

GOODWILL INDUSTRIES OF SOUTH FLORIDA INC•Miami, FL

9d•$25 - $28•Onsite

About The Position

Asset Protection Agents are responsible for providing excellent customer service and protecting company assets through activities related to safety, inventory recovery, and the prevention of internal and external theft. They assist in reducing the loss of inventory, time, and assets, and monitor surveillance equipment.

Requirements

High School Diploma or equivalent education and experience.
Prior Asset Protection experience in a retail setting.
Bilingual (English/Spanish/Creole) is highly desirable.
Ability to write reports.
Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with stressful situations
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar, varies writing style to meet needs; Able to read and interpret written information.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Safety and Security - Observes safety and security procedures; determines appropriate actions beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Attendance/Punctuality - is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Nice To Haves

Bilingual (English/Spanish/Creole)

Responsibilities

Supervise customer activities in any assigned Goodwill locations to identify potential theft through floor in-store or field surveillance equipment.
Complete every investigation report and incident, along with the entire paperwork associated with theft.
Maintain documentation of all Asset Protection activities.
Conduct audits of any Goodwill location to identify external and internal fraud.
Initiate external and internal investigations based on audit outcomes and obtain information from floor personnel.
Ensure all responsibilities are completed daily, weekly, and monthly.
Interact with store management to support them in understanding the Asset Protection department.
Maintain professional and amiable relations with local law enforcement agencies to obtain assistance as needed.
Supervise and protect store assets, property, clients, and employees by utilizing precise investigative methods.
Enforce all security conditions, rules, and regulations at all assigned Goodwill locations.
Ensure Goodwill’s locations and employees comply with company policies and procedures.
Assist the department in every aspect related to Asset Protection.
All other duties as assigned.