Asset Protection Agent

Lowe's Home Centers•Largo, MD

2d•Onsite

About The Position

The Asset Protection Agent is responsible for maintaining a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas. This role involves delivering SMART customer service, monitoring activity through surveillance and reporting tools to detect theft, fraud, and policy violations, and conducting external theft apprehensions and interviews. The agent will also investigate and resolve criminal activity, maintain case files, and support law enforcement. Additionally, they will validate store security measures, respond to EAS and emergency exit triggers, and provide feedback on audit findings to minimize shrink and operational risk. The role requires responding effectively to potentially violent situations with safety and composure. This position may be assigned additional duties as needed.

Requirements

High School Diploma and 1-2 Years relevant work experience (e.g. security, retail investigations, loss prevention)
Ability to stand, sit, and perform job duties for extended periods
Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance
Requires morning, afternoon, and evening availability on any day of the week
If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position
National certified training program (e.g., Wicklander-Zuwalski or Reed training)
Professional accreditation (e.g., APQ, APC) or equivalent experience

Nice To Haves

Associate degree in Psychology, Criminal Justice, or related field
1-2 Years experience conducting retail investigations
1-2 Years experience using physical security systems (CCTV, EAS)
Experience investigating Organized Crime and asset protection cases

Responsibilities

Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
Deliver SMART customer service and ensure associates have the resources to do the same.
Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
Conduct external theft apprehensions and interviews in accordance with laws and company policy.
Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
Assist in internal investigations and provide evidence when needed.
Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
Respond effectively to potentially violent situations, ensuring safety and composure.

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Annual bonuses
Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
Grant awards