Asset Management

Rootshell Enterprise Technologies•Dallas, TX

2d•Onsite

About The Position

The Asset Management role focuses on tracking hardware and software assets, including licenses and configuration items, throughout their lifecycle from acquisition to disposition. This position will assist with Software License Management, defining disposition processes, and maintaining the accuracy and integrity of the CMDB. The role involves defining and managing Asset & Configuration Management policies and processes, and utilizing IT service management tools.

Requirements

Minimum of 1-2 years working with CMDBs
Understanding of the ITIL framework
Experience of working with ServiceNow
Knowledge and experience in IT Asset and Inventory Management
Excellent communication skills
Ability to demonstrate exceptional organizational, accuracy, and time-management skills
Good verbal and written communication skills
Strong initiative, problem solving, priority setting, and collaboration skills
Good organizational and analytical skills
Exhibits a high level of initiative and integrity

Nice To Haves

ITIL v3 Foundational Level certification a plus

Responsibilities

Tracking hardware and software assets (including licenses) and configuration items from acquisition to disposition
Assist with Software License Management
Assist with defining disposition processes
Monitor CMDB to keep it well maintained and accurate
Assist with defining and managing the Asset & Configuration Management policy and processes
Ability to work with IT service management tools
Creating, implementing and maintaining Configuration Management and Service Asset Management plans, processes, and standards
Working with Service Operations teams to ensure CMDB integration to process is set up, working and developed through Continual Service Improvement
Working with Technical Operations teams to ensure full visibility of the IT Services, Applications and Infrastructure within the CMDB
Working with Application and Infrastructure Owners to develop a federated model of ownership of the CIs and Asset Classes and ensure this stays current through governance
Ensuring integration and automation have been set up and are working well in populating the CMDB with the required data
Working with the IT Change team to ensure the CMDB remains central to the IT Change process
Improving data accuracy by identifying and addressing deviations or errors in CIs or relationships with the appropriate Asset owner
Contributing expert knowledge to projects in the wider organization
Networking across the organization and problem solving, both as part of a team and independently as required
Producing regular and ad-hoc reports, process documentation, instructions etc.
Track and maintain IT asset inventory
Ensure IT asset management processes are followed according to policy
Report to management and advise on process improvements
Compile ad-hoc asset inventory reporting and analysis
Address any problems, obstacles, or challenges related to IT asset management
Partner with Procurement to ensure proper terms and conditions are adopted with vendors
Maintain software license tracking and coordination