Asset Management Associate

Rootshell Enterprise Technologies•Dallas, TX

About The Position

The Asset Management Associate will be responsible for tracking hardware and software assets, including licenses and configuration items, from acquisition to disposition. This role involves assisting with software license management, defining disposition processes, and maintaining the accuracy and integrity of the Configuration Management Database (CMDB). The associate will also contribute to defining and managing the Asset & Configuration Management policy and processes, and work with IT service management tools. Key activities include creating and maintaining CMDB and Service Asset Management plans, ensuring CMDB integration with IT service management processes, and collaborating with various IT teams to maintain visibility and ownership of IT services, applications, and infrastructure within the CMDB. The role also involves ensuring integration and automation for populating the CMDB, supporting the IT Change process, improving data accuracy, and contributing expert knowledge to organizational projects. Additionally, the associate will be involved in networking, problem-solving, producing reports and documentation, tracking IT asset inventory, ensuring adherence to IT asset management policies, reporting to management, compiling asset inventory analysis, addressing asset management challenges, and partnering with Procurement. A significant part of the role includes maintaining software license tracking and coordination.

Requirements

Minimum of 1-2 years working with CMDBs
Understanding of the ITIL framework
Experience of working with ServiceNow
Knowledge and experience in IT Asset and Inventory Management
Excellent communication skills
Ability to demonstrate exceptional organizational, accuracy, and time-management skills
Good verbal and written communication skills
Strong initiative, problem solving, priority setting, and collaboration skills
Good organizational and analytical skills
Exhibits a high level of initiative and integrity
Working knowledge of Microsoft Office
DOCUMENTATION
EXCELLENT COMMUNICATION SKILLS
ASSET INVENTORY
ASSET MANAGEMENT
CONFIGURATION MANAGEMENT

Nice To Haves

ITIL v3 Foundational Level certification a plus

Responsibilities

Tracking hardware and software assets (including licenses) and configuration items from acquisition to disposition
Assist with Software License Management
Assist with defining disposition processes
Monitor CMDB to keep it well maintained and accurate
Assist with defining and managing the Asset & Configuration Management policy and processes
Ability to work with IT service management tools
Creating, implementing and maintaining Configuration Management and Service Asset Management plans, processes, and standards
Working with Service Operations teams to ensure CMDB integration to process is set up, working and developed through Continual Service Improvement
Working with Technical Operations teams to ensure full visibility of the IT Services, Applications and Infrastructure within the CMDB
Working with Application and Infrastructure Owners to develop a federated model of ownership of the CIs and Asset Classes and ensure this stays current through governance
Ensuring integration and automation have been set up and are working well in populating the CMDB with the required data
Working with the IT Change team to ensure the CMDB remains central to the IT Change process
Improving data accuracy by identifying and addressing deviations or errors in CIs or relationships with the appropriate Asset owner
Contributing expert knowledge to projects in the wider organization
Networking across the organization and problem solving, both as part of a team and independently as required
Producing regular and ad-hoc reports, process documentation, instructions etc.
Track and maintain IT asset inventory
Ensure IT asset management processes are followed according to policy
Report to management and advise on process improvements
Compile ad-hoc asset inventory reporting and analysis
Address any problems, obstacles, or challenges related to IT asset management
Partner with Procurement to ensure proper terms and conditions are adopted with vendors
Maintain software license tracking and coordination