Asset Management Associate - Commercial Real Estate, Loan Servicing and Asset Management - Associate

JPMorgan Chase & Co.•Plano, TX

3d•$77,900 - $120,000

About The Position

As an Agency Asset Management Credit Risk Associate in Loan Servicing and Asset Management, you support the management and servicing of investor-owned multifamily loans by combining portfolio oversight, borrower support, process execution, and compliance activities. You help us identify emerging risks, apply sound judgment, and deliver a high-quality client experience while meeting loan document and servicing requirements. You may grow into a client-facing portfolio role or build deep expertise in core servicing processes, depending on business needs and development opportunities.

Requirements

At least 3 years of relevant experience in multifamily asset management, loan servicing, credit risk, finance, or commercial real estate
Strong attention to detail and a consistent focus on accuracy
Familiarity with Fannie Mae and Freddie Mac Multifamily Servicing Guides and related systems and workflows
Ability to build relationships and deliver a best-in-class borrower experience
Ability to manage competing deadlines with minimal supervision
Proficiency in Microsoft Excel, including use of multiple formulas and macros

Nice To Haves

Experience with Fannie Mae and Freddie Mac multifamily servicing requirements and reporting
Understanding of forward commitments and bond credit-enhanced mortgages
Familiarity with low-income housing tax credits
Familiarity with mortgage-backed securities and tax-exempt bond structures
Strong Microsoft Excel proficiency

Responsibilities

Support an assigned portfolio of multifamily loans and serve as a primary or secondary point of contact for borrowers and property management teams
Respond to borrower inquiries and servicing requests while delivering a high-quality client experience
Monitor loan performance and identify emerging risks through borrower communications, property performance, and servicing activity review
Execute core servicing processes such as reserve requests, repair disbursements, collateral loss requests, inspections, onboarding, portal registration, and interest rate cap administration
Perform financial analysis using operating statements, rent rolls, and borrower financial submissions
Review inspections and condition reports to identify collateral risks and required corrective actions
Track and follow up on delinquencies, covenant breaches, insurance deficiencies, and servicing exceptions
Support post-closing transactions such as assumptions and borrower consent requests
Assist with maturity management, borrower outreach, refinance readiness assessments, and maturity risk identification
Monitor process performance to help ensure work is completed accurately and on time
Collaborate across teams to strengthen client service and support shared outcomes