Asset Lifecycle Coordinator

IonQ•Bothell, WA

3d•Onsite

About The Position

IonQ is seeking a detail-oriented, organized, and proactive Asset Lifecycle Coordinator to manage the physical and logical lifecycle of our corporate IT assets. This role involves overseeing hardware from receiving and staging to deployment, tracking, and secure disposal. The position also includes basic IT support duties, such as handling helpdesk requests, provisioning devices, and assisting local users, ensuring seamless technology asset management and a positive support experience.

Requirements

1–3 years of experience in IT asset management, warehouse inventory tracking, logistics, or an IT desktop support role.
Extreme accuracy in data entry and a passion for keeping spreadsheets, asset databases, and physical storage spaces immaculate.
Basic familiarity with Mac and Windows operating systems, modern hardware components, and standard computer peripherals.
Excellent interpersonal skills with a helpful, friendly attitude when interacting with employees during hardware handoffs and troubleshooting.
Ability to physically move, organize, and lift boxes of computer equipment (up to 40 lbs) safely and regularly.

Nice To Haves

Experience using IT Asset Management (ITAM) or ITSM software (e.g., Snipe-IT, Jira Service Desk, ServiceNow, Freshservice).
Basic understanding of Mobile Device Management (MDM) concepts (e.g., Jamf, Kandji, Intune) or Cloud Directories.
Prior experience handling sensitive data destruction protocols or e-waste logistics.

Responsibilities

Securely receive, unbox, inspect, and tag all incoming IT hardware (laptops, monitors, peripherals, and network gear).
Maintain 100% accuracy in the Asset Management system, recording serial numbers, user assignments, warranty statuses, and physical locations.
Coordinate the logistics of shipping hardware to remote employees or setting up workspaces for local staff, ensuring all accessories and standard peripherals are included.
Manage the secure return of IT equipment from departing employees, including cleaning, inspecting, testing, and assessing hardware for redeployment or retirement.
Coordinate the safe and compliant disposal or recycling of legacy hardware, ensuring data sanitization certificates are obtained and filed.
Securely isolate, track, and log all hardware placed on active legal holds, ensuring strict preservation and exemption from standard cycles.
Maintain a documented chain of custody for all sensitive or legally restricted hardware in accordance with Legal and Security team instructions.
Strictly adhere to corporate security protocols and legal procedures regarding device handling, data privacy, and evidence preservation.
Monitor incoming helpdesk tickets, Slack channels, or walk-up requests, providing basic technical assistance or routing complex issues.
Perform basic provisioning tasks such as enrolling devices via MDM, imaging laptops, running OS updates, and conducting initial hardware functionality checks.
Troubleshoot basic workplace tech issues, including monitors, docking stations, keyboards, printers, and meeting room AV setups.