Asset Finance Collections Rep II

Huntington National Bank•Akron, OH

4d•Hybrid

About The Position

Responsible for the overall effective management of delinquency levels for an assigned portfolio of accounts within the 30–89 day aging categories. This involves making outbound calls and sending letters to delinquent customers as necessary to collect past-due amounts, reconciling moderately complex payment and billing histories, and negotiating payment arrangements. Periodically pulls and analyzes credit information from various sources to recommend appropriate actions on problem accounts, up to and including repossession, modification where appropriate, and/or transfer of accounts to late-stage collections or the Financial Recovery group. This role may also involve direct contact with program/dealer partners and/or other servicing sources to assist with problem accounts and reconciliations. Determines the appropriate time to place customers in default status and follows the appropriate steps to do so.

Requirements

Bachelor’s degree
3+ years of collections experience, preferably commercial
Strong written and verbal communication skills, with attention to detail
Ability to multitask in a deadline-driven, fast-paced environment
Analytical and problem-solving skills
Ability to make sound, responsible decisions in a timely manner
Strong PC skills, including Excel
Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

Manage delinquency levels within the assigned portfolio through outbound calls, letters, and the use of third-party providers
Assist customers with account reconciliations using payment and billing histories
Access and analyze appropriate credit information, including consumer and commercial credit bureau reports, when appropriate
Communicate effectively with customers and/or their representatives, as well as internal business partners, to resolve delinquency issues
Recommend paths to resolution for customers and internal stakeholders, including negotiated payment arrangements and recommendations for modification, default, or repossession.