Asset Coordinator

Pennsylvania Courts•Mechanicsburg, PA

9d•Hybrid

About The Position

AOPC / IT is hiring an Asset Coordinator who processes equipment change requests (ECR) and handles hardware and network service repairs across the Pennsylvania Judiciary. The successful candidate acts as a liaison with court personnel, hardware vendors and telecom providers to dispatch service and maintain uninterrupted technology operations, while providing backup support to the Asset Coordination team as needed. The AOPC does not sponsor work visas.

Requirements

Associate’s degree in an information technology field
Two or more years of experience in IT hardware and software installation, operation, and maintenance
An equivalent combination of education, experience, and/or training may be considered.
Working knowledge of Microsoft Office (Excel, Word, SharePoint, OneDrive)
Satisfactory background check is required.

Nice To Haves

Working knowledge of Visio
Good written and oral communication skills

Responsibilities

Schedules contracted personnel for work at remote UJS facilities, actively tracking project progress to completion while ensuring vendors meet contractual SLAs for response times, resolution standards, and on-site performance.
Participates in weekly and monthly meetings with vendors to review service delivery, address performance issues, and ensure accountability.
Supports the monitoring and negotiation of site-specific contracts with telecommunications, hardware, and cabling providers.
Manages all end-to-end requests for new hardware, equipment relocations, and emergency response calls related to site cabling, wiring, and phone infrastructure.
Oversees central inventory reserves and tracks all remote site assets, including thin clients, displays, keyboards, printers, server racks, routers, switches, power management, and remote access hardware.
Keeps updated, accurate site floor plans for Magisterial District Judges (MDJ) locations to share with technicians during maintenance and hardware installations.
Reviews and processes monthly telephone invoices for MDJ's remote access lines, accurately entering data into tracking systems for fiscal oversight.
Maintains records of vendor service calls, resolution reports, equipment changes, and costs using specialized spreadsheets and tracking tools.
Communicates with District Court Administrators, Magisterial District Judges, Appellate contacts, and County IT leadership throughout the service request process.
Contributes to the creation of ITBs/RFPs, lifecycle management plans, pricing analyses, and standard operating procedures (SOPs) for asset workflows and vendor dispatching.
Partners with fellow Asset Coordinators to assist with circuit ordering, mobile wireless device provisioning, ticket tracking in TICKETS, and asset recording in the Enterprise Asset Management System (EAMS), serving as a fully cross-trained backup for overall team operations.

Benefits

Comprehensive, low-cost medical, dental, vision, and prescription plans for employees and eligible family members on the first day.
13 paid holidays
12 paid sick days
12+ paid vacation days per year
Salary increases
Employee assistance programs
Retirement plans
Two telework days per week available after training.
Healthcare flexible spending account.
6 weeks of paid parental leave for eligible employees.