Asset and CMDB Analyst - Remote

Gentiva Health Services•Atlanta, GA

49d•Remote

About The Position

The Asset and CMDB Analyst will be responsible for the strategic planning, implementation, and ongoing management of our IT Service Asset and Configuration Management (ACM) processes and tools. This critical role ensures the accurate recording and ongoing maintenance of all Configuration Items (CIs) and their relationships within the Configuration Management Database (CMDB), while also overseeing the complete lifecycle of IT assets. The ideal candidate will be instrumental in optimizing our IT investments, enhancing service stability, and supporting efficient IT Service Management (ITSM) processes.

Requirements

Deep understanding of IT Asset Management (ITAM) principles and best practices.
Proven experience implementing, governing, and optimizing solutions in the IT Operations Management (ITOM) and IT Asset Management (ITAM) module in ServiceNow.
Extensive knowledge of CMDB and CSDM concepts, design, and implementation.
Strong proficiency with ITSM platforms, particularly ServiceNow (highly preferred for CMDB, Discovery, and ITAM modules).
Solid understanding of ITIL framework and ITIL v3 or ITIL 4 Foundation certification (ITIL Specialist: Service Asset and Configuration Management preferred).
Experience with automated discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium).
Knowledge of software licensing models, compliance regulations, and vendor management.
Ability to define and implement ACM processes, policies, and procedures.
Excellent analytical, problem-solving, and critical thinking skills.
Strong communication (written and verbal) and interpersonal skills, with the ability to influence and collaborate effectively with diverse stakeholders.
Proficiency in data analysis and reporting tools.
Attention to detail and a commitment to data accuracy and integrity.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Relevant education in Computer Science, Information Technology, Business Administration, or a related field.
Relevant professional certifications such as ITIL v3/4 Foundation (required), ITIL 4 Specialist: Service Asset and Configuration Management (highly preferred), Certified IT Asset Manager (CITAM), or similar.
Excellent communication, problem-solving, and troubleshooting skills
Ability to prioritize multiple tasks and meet tight deadlines
Strong collaboration and leadership capabilities
Comfortable delivering technical information to non-technical stakeholders

Responsibilities

Develop, implement, and maintain ACM policies, processes, and procedures in alignment with ITIL framework and organizational requirements.
Define and manage the scope, structure, and content of the CMDB, including CI types, attributes, and relationships.
Establish and enforce naming conventions, discovery rules, and data reconciliation methods for the CMDB.
Oversee automated discovery tools and processes to populate and update the CMDB; troubleshoot and resolve discovery discrepancies.
Manage the full lifecycle of IT assets, including procurement, deployment, tracking, maintenance, refresh, and disposal.
Conduct regular CMDB audits and reconciliation activities to ensure data accuracy, completeness, and consistency.
Monitor software license compliance, identify potential risks, and optimize license utilization to reduce costs.
Track hardware warranties, maintenance agreements, and end-of-life dates.
Collaborate with Change Management to ensure all changes to CIs are accurately recorded and updated in the CMDB.
Provide training and guidance to IT teams on ACM processes and CMDB usage.
Generate comprehensive reports and dashboards on CMDB health, asset inventory, license compliance, and ACM KPIs.
Identify opportunities for process automation and efficiency improvements within ACM.
Manage ACM-related tools and technologies (e.g., ServiceNow, Flexera, Snow Software) to maximize their value.
Participate in incident, problem, and change management processes by providing critical CI data and relationship insights.
Stay current with industry trends, best practices, and emerging technologies in ITAM and CMDB management.

Benefits

Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)