Configuration Management Analyst, CMDB

Children's Mercy KC • Kansas City, MO

1d • $34 • Onsite

About The Position

The Configuration Management Analyst is responsible for supporting the accuracy, completeness, and continuous improvement of the Configuration Management Database (CMDB) within the ServiceNow platform. This role contributes to the integrity of IT service data by maintaining Configuration Items (CIs), relationships, and supporting processes such as Discovery and Service Mapping. The analyst works under close supervision and collaborates with senior team members to ensure alignment with industry standards and organizational goals. CMDB important to this role! ITIL Certification Highly Preferred at time of hire! Candidates must live with driving distance of the main campus in KCMO. #LI-DNI At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity. Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Requirements

• Bachelor's Degree and 3-5 years' experience in technical, information systems, or related roles accepted in lieu of a degree. ServiceNow experience preferred. Focus on analysis, process improvement, and technical roles preferred.
• OR Associate's Degree and 5-7 years' experience in technical, information systems, or related roles accepted in lieu of a degree. ServiceNow experience preferred. Focus on analysis, process improvement, and technical roles preferred.
• OR High School diploma, or equivalent, and 7 or more years' experience in technical, information systems, or related roles accepted in lieu of a degree. ServiceNow experience preferred. Focus on analysis, process improvement, and technical roles preferred.
• ServiceNow Certified System Administrator Required 180 Days

Nice To Haves

• ITIL Foundations Certification Preferred

Responsibilities

• Ensures the CMDB remains a reliable source of truth by maintaining accurate data and supporting compliance efforts.
• Supports day-to-day CMDB operations, data entry, and basic reporting.
• Works under close supervision to maintain CI records assist with audits.
• Support the automation and visualization of infrastructure and service relationships through Discovery and Service Mapping initiatives.
• Provide insights and visibility into CMDB and asset management performance through reporting and analytics.
• Stay current with trends, best practices, and new ServiceNow platform features through regular training and self-study.
• Contribute to the development and enforcement of Configuration Management processes and governance frameworks.

Benefits

• The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.
• Learn more about Children’s Mercy benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees