Assessment Technician

Central New Mexico Community College•Albuquerque, NM

14h•Onsite

About The Position

The Assessment Technician supports the academic success of students by coordinating and administering a variety of standardized and placement tests, accommodated exams, and professional certification assessments in accordance with institutional, state, and federal guidelines. This position ensures a secure, fair, and professional testing environment while maintaining strict confidentiality and integrity throughout the testing process.

Requirements

High School Diploma or equivalent
One (1) year of experience
Must complete the 3rd party vendor training and certifications below within 6 months of hire: Accuplacer (CollegeBoard) in-person & remote, ATI TEAS in-person & remote, CLEP (CollegeBoard), GED (PearsonVUE), HiSET (ETS), SACA (Mechatronics), Praxis (ETS)
Must complete the in-house training below within 6 months of hire: Accessibility Services testing, AVANT language testing, CASAS & TABE, CNM Course testing, CNM Challenge exams, CTS Surg. Tech. (PSI), IC3 (Certiport), IC3 Practice (Gmetrix), CNM Make-up testing, P/P Challenge exams, RegisterBlast, Spanish/Biology/French/Placement (remote & in-person)

Nice To Haves

Experience in teaching or testing is recommended

Responsibilities

Registers students for tests, verifies identification, schedules appointments, and communicates testing procedures clearly and professionally.
Administers and proctors in-person and remote standardized tests (including HSE, ESL, and accommodated exams) while upholding testing integrity and security standards.
Assists students with disabilities by supporting the use of testing accommodations and adaptive technology, ensuring inclusive and respectful service.
Troubleshoots technical issues related to testing software (e.g., TABE/CASAS) and equipment to minimize disruptions and maintain a smooth testing environment.
Maintains accurate test records and documentation, enters scores into systems like Banner, and prepares reports for tracking and compliance.
Ensures compliance with institutional policies, testing regulations, and security protocols, including maintaining confidentiality and following established procedures.
Manages and maintains databases, performs data entry, and creates templates and documentation to support efficient and accurate operations.
Facilitates online remote testing through platforms like Zoom, MS Teams, and WebEx, utilizing breakout rooms, screen sharing, and remote support tools.
Demonstrates professionalism and reliability by working independently, meeting deadlines, problem-solving effectively, and supporting team and departmental goals.
Provides high-quality customer service by welcoming students and visitors, responding to inquiries via phone, email, chat, and in-person, and ensuring a positive testing experience.
Performs other related duties as assigned.