Assessment Specialist

InnovAge•Denver, CO

7h•Remote

About The Position

As an Assessment Specialist at InnovAge, you will play a crucial role in transforming the lives of the seniors by providing them access to the high-quality care and support offered by Program for the All Include Care for the Elderly (PACE). Your empathetic approach, strategic acumen, and commitment to exceeding sales targets will be instrumental in fostering meaningful connections and making a lasting impact in the lives of those we serve. You will engage with potential participants primarily over the phone, spending most of your day on calls with leads in a virtual contact remote center environment. Once leads are pre-qualified, you will complete 20-25 medical needs assessments via phone and prepare the senior for an intake meeting with the local Enrollment Representative (ER) to complete the remainder of the enrollment process. This role offers a competitive base salary with additional commission opportunity.

Requirements

2+ yrs health care experience working with the frail and/or chronically ill elderly population.
Proven experience in sales, preferably in a high-volume, fast-paced contact center environment.
Strong communication and interpersonal skills, with the ability to build rapport and establish trust with potential participants.
Exceptional persuasive and negotiation abilities to encourage potential participants to join the PACE program.
Excellent organizational and time management skills to handle multiple leads and prioritize tasks effectively.
Proficiency in using Customer Relationship Management (CRM) systems to track leads and manage sales processes.
A commitment to providing exceptional customer service and compassionate care to the elderly population.
Associates degree from an accredited college/university

Nice To Haves

Previous customer contact center experience in a high volume/high readiness environment.
Previous experience working in the healthcare industry, particularly with other healthcare companies or organizations.
Familiarity with PACE/LIFE or similar programs for the elderly.
Multi-lingual
Bachelor’s degree from an accredited college/university

Responsibilities

Exceeding monthly participant enrollment quotas by leveraging persuasive communication and effective sales techniques.
Conducting impactful outbound sales calls to pre-qualify leads and prospective participants for the Program for PACE, identifying potential participants' healthcare needs and determining their eligibility.
Engaging potential participants with compelling information about InnovAge's services, benefits, and the enrollment process.
Maintaining meticulous and up-to-date records of all interactions and lead information in a CRM system.
Collaborating with the Enrollment Representative to schedule intake meetings with pre-qualified participants.
Contributing to the development and implementation of innovative sales strategies.
Delivering unparalleled customer service with a focus on building genuine connections with potential participants.
Continuously enhancing industry knowledge and internal processes through ongoing training and self-improvement initiatives.
Utilizing critical thinking skills to navigate complex care need conversations with potential participants and identify and address challenges they may be experiencing with various activities of daily living (ADL).
Leveraging expert sales and call scripting while individualizing the conversation to the needs of the potential participant, ensuring explanations are tailored to their communication style and/or limitations.
Building strong rapport with seniors and driving towards clear pre-qualification decisions within a single conversation.