The Assessment Specialist is responsible for receiving inquiry calls and assisting the caller with scheduling a face-to-face assessment or triaging to the appropriate community referral. This role assesses or ensures assessment by a qualified mental health professional of patients who present for assessment, screening for medical and behavioral emergency conditions. The Assessment Specialist performs a comprehensive assessment and provides quality therapeutic care to patients seeking treatment for substance abuse, dual diagnosis, or psychiatric or emotional disorders. This role coordinates with the clinical team/on-call physician to ensure patient needs are met either at the facility or by other appropriate community providers. Additionally, the Assessment Specialist interprets treatment to patients and families to help reduce fear and other attitudes obstructing acceptance of care and continuation of treatment, and completes the administrative processes of admission and precertification of care with external payers, as necessary. Essential Functions include facilitating the response to a request for services, including the initial response, assessment, referral process, designation of the appropriate level of care, admission into services, and appropriate follow-up activity. The role conducts initial evaluations, initiates the assessment, documents patient symptomology, functioning, and needs, and provides information to the MD for LOC determination. The Assessment Specialist demonstrates excellent customer service skills in assisting patients, physicians, visitors, and coworkers in a prompt and courteous manner. This role possesses clear knowledge of Emergency Detention paperwork and processes and EMTALA, and maintains all preadmission and admission paperwork with accuracy, completing all pre-certification with insurance companies.
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Career Level
Mid Level
Education Level
Associate degree