The Assessment Specialist is responsible for receiving inquiry calls and assisting the caller with scheduling a face-to-face assessment or triaging to the appropriate community referral. This role involves assessing patients who present for assessment, screening for medical and behavioral emergency conditions, and performing comprehensive assessments to provide quality therapeutic care to patients seeking treatment for substance abuse, dual diagnosis, or psychiatric or emotional disorders. The Assessment Specialist coordinates with the clinical team/on-call physician to ensure patient needs are met, interprets treatment to patients and families, and completes administrative processes of admission and precertification of care with external payers. The role also includes facilitating the response to requests for services, conducting initial evaluations, documenting patient symptomology, functioning, and needs, and providing information to the MD for Level of Care determination. Excellent customer service skills are essential for assisting patients, physicians, visitors, and coworkers. The Assessment Specialist must possess clear knowledge of Emergency Detention paperwork and processes and EMTALA, and maintain all preadmission and admission paperwork with accuracy, completing all pre-certification with insurance companies.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Career Level
Mid Level
Education Level
Associate degree