Assessment Manager, RAFT

SOUTH MIDDLESEX OPPORTUNITY COUNCIL • Framingham, MA

1d • $52,000 - $54,000 • Hybrid

About The Position

The Assessment Manager, RAFT, will provide support and work collaboratively with the HCEC Director, HCEC Intake Supervisor, Financial Assistance Coordinator, and team by overseeing all file processing for financial assistance. This role is responsible for weekly case reviews to determine file closure, ineligible cases, and cases to be approved. The Assessment Manager will ensure HCEC compliance with E2E/HAPPY data requirements for the provision of all homelessness prevention grants. Responsibilities include overseeing and providing support to Assessment Specialists during the file process, troubleshooting client and landlord issues, and continuously working on improving the efficiency of HCEC's file process protocols in accordance with DHCD's rules and regulations.

Requirements

• Bachelor’s Degree; Associate's Degree with at least three years of experience working with EOHLC Rental Assistance Programs.
• Minimum of two years' experience working in an HCEC supervisory role, or processing files for homelessness prevention grants.
• Strong attention to detail and ability to perform basic mathematics skills required to calculate benefit amount and track available funding.
• Experience in providing training or presentations.
• Experience in conflict resolution.
• Strong oral and written communication skills in English; bilingual in either Spanish or Portuguese strongly preferred.
• Working knowledge of Microsoft Office applications, Internet search, and E-mail.
• Ability to work well in a very high volume and productivity environment.
• Ability to handle potentially stressful situations and sensitivity to the needs of economically disadvantaged clientele.
• Highly skilled in multitasking.

Nice To Haves

• Bilingual in either Spanish or Portuguese strongly preferred.

Responsibilities

• Recruit, manage, develop and evaluate staff by providing timely mentoring, training and performance management. Complete required paperwork in accordance with company policy.
• Responsible for final review and approval of all financial assistance applications, including RAFT, FEMA and other programs offered through HCEC.
• Expectation to approve minimum of 200 cases/weekly.
• Responsible for assigning cases and managing Assessment Specialist team; maintaining expected EOHLC’s processing time.
• Oversee ongoing caseload assigned to Assessment Specialists, provide updates to HCEC Intake Supervisor and respond to client inquiries regarding status of cases and ensure assessment specialist staff is progressing through caseload and adhering to timeout policy.
• Provide ongoing support to Assessment Specialists to ensure completion of files, compliance to programs’ rules and guidance and file submission.
• Coach Assessment Specialists with landlord disputes and client issues during file process.
• Serve as backup to Assessment Specialists carrying own caseload when necessary, focusing primarily on emergency cases.
• Work hand in hand with Financial Assistance Coordinator, assisting with payment issues, recoupments, landlord inquiries, etc.
• Lead Assessment Specialist huddles.
• Maintain internal tracking sheets for client triaging and assignment of cases for homelessness prevention grants such as ESG, FEMA and RAFT/ERMA.
• Continuously work towards improving existing processes and protocols, division of labor, ensure compliance and data collection for E2E, CMS and CSBG.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
• Other duties as assigned.

Benefits

• All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree