Assessment Coordinator - Scoring

Nelson Education LTD • Newmarket, ON

1d • CA$45,000 • Hybrid

About The Position

As the largest Canadian-owned and operated K-12 publisher, Nelson Education Ltd. is Canada's only heritage education content provider, known for its innovative products and solutions catering to learners across the country. Nelson is on a mission to make learning accessible, engaging, and effective for all. That's why Nelson continuously strives to create dynamic curriculum-aligned content that caters to diverse learning styles, fostering critical thinking, creativity, and life-long learning. In response to the evolving education landscape, Nelson developed Edwin, a digital learning ecosystem. Edwin is a learning platform for classroom success, providing curriculum-linked content, engaging tools and unparalleled support to reach every student. Nelson is redefining education and making a positive impact on the way knowledge is acquired and shared by creating the possible, one learner at a time.

About the Role
Reporting to the Vice President, Head of Sales, the Assessment & Sales Development Coordinator will execute the scoring services for classroom assessments and support clinical account sales using an inside account management model with a focus on Tier 3 resources. This role is responsible for fielding calls from clinical customers and forwarding them to the appropriate person (e.g., sales team, order desk or dept. manager).

This role is a temporary 6-month contract opportunity based out of Newmarket, ON. The successful candidate will work in a hybrid capacity, both on- and off-site, at different capacities based on the time of school year and season. We are seeking an independent, professional, and detail-oriented professional to fill this full-time position.

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• Ability to operate in a fast-paced environment with evolving project requirements and priorities
• Ability to work independently
• Deadline-oriented with the ability to multitask and prioritize workload effectively
• Comfort with computer systems, quick to learn
• Strong customer service skills and high regard for customer satisfaction
• Good verbal and written communication skills
• Well-organized, with excellent attention to accuracy and details
• Comfortable and adaptable to work peak times and volumes (cyclical)
• Independent problem-resolution skills

Nice To Haves

• Familiarity with Salesforce and Microsoft applications is considered an asset

Responsibilities

• Perform scanning, editing, scoring, and reporting of answer documents while ensuring a very high degree of accuracy
• Co-ordinate packing and destruction or returns to customers
• Meet or exceed the goals for turnaround times for scoring services
• Provide live support for online administration during scheduled testing windows
• Prepare and load rosters for CCAT 7, CTBS-R
• Communicate technical issues with the Riverside team during testing windows
• Provide Tier 1 technical support for online CCAT/CogAT administration
• Perform quality-control checks on each reprint of scannable answer sheets
• Perform routine calibration of the optical scanners; Arrange for service calls and maintenance when required.
• Act as the front-line source of general information and assistance for Customer Support, Sales Account Manager, and external customers with inquiries relating to intervention resources
• Update Salesforce with current contact information for Clinical accounts

Benefits

• Free parking on-site
• Access to LinkedIn Learning for continuous skill growth
• Mentorship and professional development opportunities
• A comprehensive Employee Assistance Program (EAP) providing confidential support spanning from mental health services to financial counselling, and many things in-between.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level