Assessment Coordinator, Behavioral Health

Lifepoint Health • Carrollton, TX

1d • Onsite

About The Position

An Assessment Coordinator who excels in this role: Assesses walk‑in and phone callers to determine appropriate services or referrals and schedules initial psychiatric assessments for individuals seeking treatment for substance abuse, dual diagnosis, or emotional disorders. Answers inquiry calls regarding treatment and facility services, present treatment options, document calls, and set appointments for callers seeking treatment. Collaborate with business office staff to ensure an efficient admission process and refer or triage patients to other treatment sources when appropriate. Provide clerical support to the Care Coordination Manager and team, including data entry into the electronic record system. Maintain an appropriate stock of forms and supplies to support the Care Coordination Department. Check in patient belongings, process consent forms, and coordinate admission paperwork. Schedule assessment appointments, orient patients to units and outpatient programs, assist with discharges, and send documentation to referral sources within required timeframes. Perform other duties as assigned.

Requirements

• High School Diploma (required)
• CPR and De-escalation certification required or obtain with 30 days of hire.
• Requires strong customer service and triage skills to manage inquiries and coordinate admissions.

Nice To Haves

• Previous experience in a psychiatric health-care facility with chemical dependency, dual diagnosis, psychiatric or geriatric patients preferred

Responsibilities

• Assesses walk‑in and phone callers to determine appropriate services or referrals and schedules initial psychiatric assessments for individuals seeking treatment for substance abuse, dual diagnosis, or emotional disorders.
• Answers inquiry calls regarding treatment and facility services, present treatment options, document calls, and set appointments for callers seeking treatment.
• Collaborate with business office staff to ensure an efficient admission process and refer or triage patients to other treatment sources when appropriate.
• Provide clerical support to the Care Coordination Manager and team, including data entry into the electronic record system.
• Maintain an appropriate stock of forms and supplies to support the Care Coordination Department.
• Check in patient belongings, process consent forms, and coordinate admission paperwork.
• Schedule assessment appointments, orient patients to units and outpatient programs, assist with discharges, and send documentation to referral sources within required timeframes.
• Perform other duties as assigned.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees