Customer Service/Proctor - Assessment Center Administrator
About The Position
Join the NBCE team as we open our new state of the art Assessment Center to administer pre-licensure examinations for chiropractic examinees! Our Part IV exam is a practical, clinical assessment designed to test the examinee’s hands-on skills. We are now hiring for Assessment Center Administrator to manage examinee check in and security, coordinate test administration logistics, and answer questions/determine solutions. The Assessment Center Administrator (ACA) is responsible for maintaining the integrity of the Part IV examination by adhering to all testing procedures and company policies with professional judgment. The ACA role handles multiple administrative duties, including registration, ensuring security, providing secure exam delivery, and offering customer service. This role requires a high level of professionalism, reliability, and discretion in a high-stakes testing environment.
Requirements
- High school diploma or equivalent.
- Minimum of 2 years lead customer service experience, including: handling complex and escalated customer issues; exercising sound judgment and independent decision-making; strong analytical and problem solving skills; remaining calm and effective under pressure; exceptional communication skills, including the use of de-escalation techniques; and flexibility and adaptability in changing environments.
- Intermediate experience in Microsoft office (Word, Excel, and Outlook)
- Possesses unquestionable integrity and reliability.
- Excellent communication skills and the ability to put examinees at ease.
- Ability to take and follow directions and abide by NBCE rules and regulations.
- Interact professionally and courteously with staff at all levels of the organization.
- Flexibility to pick up different shifts as needed.
- Valid Colorado driver’s license and satisfactory motor vehicle record.
- Legally authorized to work in the U.S. for any employer.
- Any offer of employment is contingent upon the candidate's satisfactory completion of the NBCE’s pre-employment, post-offer screening process, including a background check (criminal history), motor vehicle record check, and drug screen.
Nice To Haves
- Office experience is preferred.
Responsibilities
- Attend ACA training, as needed.
- Review and learn the contents of the Assessment Center Administrator manual.
- Set up the Assessment Center, as needed, (i.e., security and registration areas).
- Stock coffee and snack area, if necessary.
- Assist the Simulation Control Specialist (SCS) with computer set ups.
- Pull up log and prepare booklets and pencils.
- Check in testing examines; verify their identification.
- Perform examinee screenings for security; wand examinees upon entry.
- Assist in examinee orientation, if necessary.
- Coordinate exam activities, including movement of examinees from orientations to exam stations.
- Monitor and assist with any examinees' questions or issues during the examination.
- Ensure overall security (front door is locked and examinees’ personal belongings are locked up).
- Make necessary decisions regarding irregularities, in accordance with NBCE policies, during the exam.
- Communicate with appropriate NBCE staff during the exam, when necessary.
- Perform any other duties, as assigned, by the Manager of Test Administration.
- Ensure personal items are returned to examinees post-exam.
- Assure proper release of examinees.
- Prepare for the next examination session, including light housekeeping such as emptying the trash in exam rooms and bathrooms, as necessary.
- Assist with closing procedures of the test center at the end of the day.
Benefits
- Accrued Paid Sick Time
- Colorado Paid Family Medical Leave
- 401(k) Retirement Plan
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
