Assessment and Referral Manager

Perimeter Healthcare • Springfield, MO

7d • Onsite

About The Position

Perimeter Behavioral Hospital of Springfield is seeking an experienced and compassionate Manager of Admissions to lead our Assessment and Referral Department. This is a high-impact leadership role for a behavioral health professional who is skilled in crisis assessment, team supervision, clinical coordination, and building strong referral relationships. The Manager of Admissions plays a key role in helping patients and families access the right level of care at the right time. At Perimeter Healthcare, we are committed to delivering hope through compassionate, comprehensive behavioral health treatment. Our teams serve patients across inpatient hospitals, residential treatment centers, and outpatient settings, with a shared focus on service excellence, patient safety, and meaningful recovery. As Manager of Admissions, you will help shape the first point of care for patients, families, referral sources, and community partners.

Requirements

• Strong knowledge of behavioral health assessment, crisis intervention, and appropriate levels of care.
• Experience working in an inpatient behavioral health setting, preferably with children and adolescents.
• Demonstrated leadership ability, including staff supervision, coaching, competency oversight, and scheduling support.
• Professional communication skills with patients, families, physicians, referral sources, and interdisciplinary team members.
• Ability to remain calm, organized, and solution-focused in high-pressure or crisis situations.
• Knowledge of community and regional mental health resources.
• Computer proficiency, including experience working in a Windows-based environment.
• Commitment to patient safety, service excellence, confidentiality, and ethical clinical practice.
• Must be at least 21 years of age.
• Master’s degree in counseling, social work, or a related helping profession.
• Current licensure or active pursuit of licensure in counseling, social work, or a related clinical field.
• Experience in behavioral health assessment and/or treatment.
• At least one year of supervisory experience.
• Knowledge of patient rights, legal and ethical standards, EMTALA, and crisis intervention practices.

Nice To Haves

• Understanding of insurance verification, managed care, and authorization processes preferred.
• Two or more years of experience on an inpatient behavioral health unit.
• RN licensure.
• Experience with admissions, intake, utilization management, managed care, or referral development.
• Knowledge of behavioral health treatment for children, adolescents, adults, and geriatric populations.

Responsibilities

• Lead the daily operations of the Assessment and Referral Department.
• Supervise, train, and support admissions team members to ensure timely, accurate, and clinically appropriate assessments.
• Conduct and oversee intake assessments for individuals with behavioral, emotional, and mental health needs.
• Coordinate admissions decisions and referrals in collaboration with psychiatry, nursing, therapy, utilization management, business office, and marketing teams.
• Serve as a professional liaison for patients, families, referral sources, community partners, and internal departments.
• Ensure inquiries, walk-ins, faxes, and referral calls are handled with professionalism, urgency, and compassion.
• Support insurance verification, initial authorizations, and appropriate communication with utilization management and financial counseling.
• Monitor referral trends, maintain accurate data, and use inquiry information to support referral development and process improvement.
• Promote compliance with patient safety standards, EMTALA requirements, legal and ethical guidelines, and facility policies.
• Participate as a member of the Senior Leadership Team and serve in the Administrator- on-Call rotation as required.

Benefits

• Equal employment opportunities are available to all applicants and employees.
• We are an equal opportunity employer and make employment decisions without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager