Assessment and Placement Assistant [Part-Time]

Clackamas Community College•Oregon City, OR

4d•Onsite

About The Position

Clackamas Community College (CCC) seeks to hire an Assessment and Placement Assistant. This is a part-time, non-union, non-exempt, and non-benefits-eligible position. We are interested in finding the best candidate for the job, and candidates that may be from a less traditional background. We welcome applicants who bring a diversity of identity, culture, experience, perspective, and thought. CCC is committed to continuous improvement and innovation in support of student-centered teaching and learning. We are committed to understanding and dismantling systems of oppression and to co-creating a more equitable educational system that in turn fosters a more equitable society. We strive to be a student-ready institution that supports and partners with students to promote discovery and growth. We work to mobilize community-wide awareness and action related to the college’s strategic priorities and seek to build relationships in support of community well-being. At CCC, individuals are celebrated for their experience and expertise, validated for their unique perspectives, and engaged in ways that reflect their needs and interests. This position is responsible for assisting with testing and placement services as a front counter presence and support for test administration activities. As a primary contact for both public and college staff, faculty, and students, this position provides guidance in policy and procedure while monitoring the testing environment and delivering quality customer service.

Requirements

Any equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the duties as described.
An Associate's degree from an accredited school plus 3 years teaching, training, testing, counseling or customer service experience.
Ability to exemplify traits that reflect the College’s culture, including integrity, a customer service orientation, cultural competency, trustworthiness, flexibility and a willingness to change.
Experience working with diverse persons, who may speak a language other than English and/or who have significant educational challenges; knowledge of software applications including proficiency in word processing and email as well as basic knowledge of spreadsheet, database, and web-based tools in an office environment.
Be welcoming to visitors and provide exceptional customer service in person and on the phone; demonstrated excellent interpersonal and intercultural skills using tact, patience, and courtesy in an office environment; demonstrated experience establishing and maintaining cooperative and effective working relationships with others; must be dependable, adaptable and reliable.
Ability to communicate with a diverse population; ability to communicate effectively both orally and in writing; ability to accurately enter data; ability to maintain records with accuracy with excellent attention to detail; ability to organize thoughts and present ideas in a polite and respectful manner; ability to read, interpret, and understand student related records and documents; ability to plan, prioritize and organize tasks/workloads; ability to meet deadlines; ability to maintain confidentiality on student records; ability to understand and follow oral and written directions with excellent follow through; ability to handle multiple duties in a busy environment; ability to work independently.

Nice To Haves

A Bachelor's degree is preferred.

Responsibilities

Provide customer service and front-line support for the office of Testing and Placement Services; explain the services offered, including examinations offered and course placement options, to both public and college faculty, staff, and students.
Assist in the preparation of space, coordination of appointments, administration of various examinations, and daily functions of overall office environment.
Provide accurate information about policy and procedures as well as make appropriate referrals to aid students in the getting started processes at the college.
Ensure services provided are in accordance with proprietary test requirements, as well as College-wide policies, regulations, and standards, including careful adherence to (FERPA) privacy guidelines/confidentiality of student records.
Maintain support presence as a reliable member of a team who is both dependable and flexible as well as aware of program improvement goals; contribute ideas in goal-setting activities.
Operate standard office equipment, including Microsoft Office and appointment software.
Help students with common PC issues that arise during electronic testing sessions.
Verify valid identification and distribute/collect issued testing materials; ensure academic integrity and monitor student behavior using electronic monitoring software, surveillance cameras, and periodic walk-arounds; comply with testing procedures as dictated.
Engage in initial placement conversations designed to address a goal orientation for student planning; review preliminary intake information with prospective students.
Enter data related to test scores and placement options, registration, and student records in the Student Information System (SIS; Colleague).
Carry out other duties and/or project-based work as assigned and within the functions of the position.
Provide assistance to other college personnel as workload and staffing levels dictate.
Maintain proficiency by attending training and meetings, reading materials, and meeting with others in areas of responsibility.
Maintain work areas in a clean and orderly manner.