Assembler/Break-Fix Technician

Bigbear.ai•Ashburn, VA

21h•Hybrid

About The Position

BigBear.ai is seeking an Assembler/Break-Fix Technician to fabricate and repair mission-critical components. After training, the role transitions into a Field Service Technician, involving travel to maintain and upgrade deployed CBP systems. The position also includes a System Integration Analyst function, utilizing scripting and OS expertise for system performance and compliance. When not traveling, the work will be at the Sterling, VA location, focusing on Assembler and System Integration tasks.

Requirements

Bachelor's Degree and 2 to 5 years of experience; Master's Degree and 0 to 3 years of experience; 8 to 10 years with no degree
Must currently reside in the Sterling, VA area
Strong troubleshooting skills for complex electronic and mechanical systems
Experience across a wide range of technologies, including: Microsoft Windows and Linux Operating Systems, DHCP, DNS, Active Directory, Certificate Services, Group Policies, ServiceNow ticketing system
Proficient in Microsoft Word and Excel; capable of writing clear technical reports
Skilled in using diagnostic tools, hand/power tools, and software for maintenance and repair
Excellent communication skills, especially when explaining technical issues to non-technical stakeholders
Detail-oriented with strong organizational skills for documentation and inventory tracking
Able to work independently and collaborate effectively within a team
Flexible and adaptable to changing priorities in a fast-paced environment
Knowledge of low-voltage electrical wiring principles
Proficient in CAT 6 signal cabling, including testing and termination
Willingness to travel to U.S. border locations for installations and support (up to two weeks at a time)

Nice To Haves

Current holder of a DHS Public Trust clearance or the ability to obtain one

Responsibilities

Mount components to pre-drilled panels (PC104 SBC, I/O paddleboard, power supply, Ethernet hub, terminal blocks on DIN rail)
Install factory-built cables and custom hookup wiring between components
Install AC power plugs and drill polycarbonate enclosures using templates
Fit waterproof connectors and install duplex outlets in enclosures
Package and label controllers for shipment; assist with palletizing
Use duplicators to clone hard drives; remove/reinstall drives for reimaging
Configure BIOS settings on microcomputers
Perform maintenance to ensure compliance with build standards
Support data gathering for analytics and report findings promptly
Travel to CBP Ports of Entry to perform system maintenance, upgrades, and troubleshooting
Diagnose and resolve equipment malfunctions to minimize downtime
Respond to emergency repair requests including travel and provide on-call support (Mon–Fri)
Maintain accurate records of maintenance schedules, repair histories, and inventory
Adhere to OSHA and local safety regulations while performing field tasks, uphold all, physical, and operational security policies
Maintain professionalism when interacting with CBP personnel
Work across Windows and Linux operating systems to support system integration
Use Windows CLI and Linux shell environments for configuration and diagnostics
Configure and optimize system performance through BIOS and OS-level settings
Collaborate with engineering and software teams to support deployments and updates