ASP Shop Operations Manager

Ahw•Hampshire, IL

2d•Onsite

About The Position

Assists in coordinating and directing the workload of the assigned ASP technician team for maximum efficiency and productivity while providing quality repair work. Advises and recommends to the ASP Service Manager skills and training needs for the assigned technicians.

Requirements

5+ years experience in Service Department operations, with commercial application equipment experience preferred
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Ability to write and speak effectively to individuals and groups
Familiar with John Deere and competitive products
Basic understanding of financial principles relative to Service Department operations
Ability to analyze and interpret internal reports
Ability to work extended hours and weekends
Excellent customer service skills
Associate degree or equivalent experience

Responsibilities

Monitors ASP Service Department metrics monthly to ensure achievement of goals
Provides performance feedback for assigned ASP service technicians to the ASP Service Manager
Oversees and directs the ASP technicians in scheduling work and performance
Directs and assists ASP technicians in the diagnosis of machine problems
Assists in the quoting of ASP repair orders coming into the Service Department and reviews repair orders for accuracy and completeness
Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order
May approve the release of equipment for delivery to the customer
Opens work orders as directed by the ASP Service Manager and maintains control until closed and invoiced
Fields internal and external customer inquiries to the Service Department
Attends schooling and seminars as directed by management
Performs complex diagnostics and repairs on ASP equipment
May participate in required Service EDUCATE Training programs
Supports customer clinics
May promote and sell dealer service programs directly to customers
Maintains current knowledge of John Deere and competitive products
Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment, ensuring all are in good working order
Maintains a safe working environment and adheres to company safety program at all times
Performs other duties as assigned