ASM Category Manager Softline's (West Location)

North40 Outfitters•Great Falls, MT

11d•Onsite

About The Position

The Category Assistant Manager will be responsible for overseeing and managing specific sales categories within the store. This role emphasizes driving sales performance, enhancing customer experience, and ensuring category-specific targets are met. The Category Assistant Manager is fully trained in all opening and closing procedures and is cross-trained on all manager functions. They are assigned 1 or 2 of the 4 business categories and handle all operations within those categories, including store orders, training, inventory control, merchandising, sales, and employee management. Additionally, they have the ability to manage both front and back-end operations in the absence of the Store Manager and Operations Assistant Manager.

Requirements

Experienced in retail management or a similar role.
Strong sales and leadership skills.
Excellent interpersonal and communication skills.
Ability to work in a dynamic and fast-paced environment.
Proficiency in Microsoft Office and retail management software.
Strong sales and customer service skills.
Excellent leadership and team management abilities.
Proficient in sales analytics and reporting.
Effective communication and interpersonal skills.
Ability to prioritize tasks and manage time effectively.
Experience with retail management software and Microsoft Office Suite.
In-depth understanding of retail sales strategies and best practices.
Knowledge of inventory management and product merchandising.
Familiarity with customer service principles and techniques.
Awareness of current market trends and competitive landscape
Ability to drive sales and achieve performance targets.
Capability to lead and inspire a team to deliver excellent customer service.
Proficiency in analyzing sales data and making data-driven decisions.
Ability to manage and optimize product categories effectively.
Capability to adapt to a fast-paced retail environment and handle various tasks.
Ability to manage both front and back-end operations in the absence of the Store Manager and Operations Assistant Manager.

Responsibilities

Manage and drive sales performance for 1 or 2 designated sales categories.
Develop and implement strategies to increase sales and meet revenue targets for assigned categories.
Analyze sales data and trends to identify opportunities for growth.
Ensure optimal product placement and presentation on the sales floor.
Collaborate with the Store Manager to plan and execute promotional activities.
Provide exceptional customer service and address customer inquiries and complaints.
Train and supervise sales associates on customer service standards and best practices.
Monitor and improve customer satisfaction levels in assigned sales categories.
Maintain high standards of customer service across the store.
Oversee all operations within assigned categories, including store orders, training, inventory control, merchandising, sales, and employee management.
Assist in ordering and replenishing merchandise for assigned categories.
Monitor product performance and adjust merchandising strategies as needed.
Collaborate with vendors and suppliers to ensure product availability and quality.
Supervise and motivate sales associates within assigned categories.
Conduct regular team meetings to discuss sales performance, goals, and strategies.
Provide feedback and coaching to enhance individual and team performance.
Assist in scheduling and staffing for peak sales periods.
Handle disciplinary actions for employees, including documenting and addressing performance issues.
Conduct performance reviews for employees, providing constructive feedback and setting goals for improvement.
Fully trained on opening and closing procedures of the store.
Manage front and back-end operations in the absence of the Store Manager and Operations Assistant Manager.
Assist with visual merchandising and store presentation.
Support the Store Manager and Operations Assistant Manager in daily store operations as needed.
Ensure compliance with company policies and procedures.
Prepare and review sales reports for assigned categories.
Track key performance indicators (KPIs) and report on sales progress to the Store Manager.
Identify and address any issues affecting sales performance.
Cross-trained on all manager functions to provide support as needed.
Participate in training to develop and enhance managerial skills.
Learn and understand all aspects of store management, including financial performance, staff management, and operational efficiency.