ASM 2

Circle K • Phoenix, AZ

5d • Onsite

About The Position

This position involves shift supervision and performing the responsibilities of the Site Manager when needed. The role requires training and coaching staff, engaging in employee engagement and recognition activities, and performing all duties of CSR, S1, and S2 positions in accordance with company guidelines. A key aspect of this role is providing prompt, courteous customer service, professionally resolving customer issues, and ensuring customer satisfaction. The ASM 2 is responsible for reporting all incidents to the Site Manager and ensuring the site adheres to all approved safety and vehicle damage claim procedures. Open availability and the ability to work opposite shifts of the Site Manager are also required.

Requirements

• High school diploma plus 6 months to 1 year retail and management work experience preferred.
• Leadership and communication skills including active listening.
• Experience with team building
• Excellent sales and customer service skills
• Ability to anticipate customer needs
• Proficient computer skills
• Strong work ethic and professional attitude
• Three+ years of retail experience, with at least one year in a supervisory/management role.
• Candidates with supervisory experience from a Big box environment or auto industry, car wash or lube store are encouraged to apply.
• The team member must be capable of performing their responsibilities with minimal supervision.

Responsibilities

• Ability to successfully train, and coach staff, perform activities around employee engagement, and recognition.
• Performs shift supervision and assumes Site Manager’s responsibilities when needed.
• Perform and train all duties of CSR, S1, S2 positions in accordance with company guidelines and performance standards.
• Provides prompt, courteous customer service and professionally resolves customer issues.
• Ensure that customers are satisfied and that any inquiries, incidents and issues are resolved in a timely manner.
• Reports all incidents (employee or customer injuries, property damage etc.) to the Site Manager
• Ensure the site follows all approved safety procedures.
• Ensure the site follows all approved vehicle damage claim procedures.
• Performs other duties and responsibilities as assigned.
• Ability to have open availability.
• Ability to work opposite shift of Site Manager

Benefits

• Competitive Pay plus commission opportunities
• Paid Time Off Leave
• Medical, Dental, and Vision Coverage available to Full-Time employees after 60 days
• 401(K) plans with company match
• Tuition Reimbursement
• Work with fun motivated people
• Free Employee Car Wash Membership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED