ASL Interpreting Support Coordinator

LTC Language Solutions•Orlando, FL

8d•Onsite

About The Position

LTC Language Solutions is looking for an American Sign Language Scheduling Coordinator who loves American Sign Language; has education, training or professional background in American Sign Language; appreciates juggling multiple tasks daily; thrives in fast-paced environments; and provides excellent customer service under pressure. The best candidate for this role is someone who is passionate about providing language access, eager to learn how an interpreting agency is run, can juggle multiple projects / assignments at one time, and is flexible.

Requirements

2+ years of education, training, or professional work with ASL and/or deaf community
2+ years of customer experience focused on telephone customer service
Passionate about providing language access

Nice To Haves

1-2 years of professional interpretation experience
Experience working with a language agency
Degree preferred
Excellent written and verbal communication skills
Proficiency in MS Office suite
Ability to learn new systems and programs quickly

Responsibilities

Answer phones and take requests from clients
Data entry of appointment information
Provide phone customer service to clients, vendors and interpreters
Schedule appointments for same day and future appointments for ASL requests
Communicate with interpreters regarding available appointments
Provide confirmations and appointment information to clients via email and phone
Update interpreter and client information in LTC’s database
Ensure language access is provided
Build relationships with LTC’s interpreters and clients to provide exceptional customer service