ASI Care Student Assistant PTS

Associated Students Inc•Pomona, CA

2d•Onsite

About The Position

Established in 1963, Associated Students, Inc. (ASI) is a non-profit corporation guided by a student board and managed by full-time professional staff. ASI is a part of the Cal Poly Pomona Division of Student Affairs with a dashed reporting line to Administrative Affairs. ASI serves the entire campus population, including over 26,000 students, by providing opportunities for student engagement, student employment, and a multitude of programs and services such as recreation and wellness, student union and activities, student government, and childcare. ASI operational support areas include human resources, financial services, information technology, facilities management, and marketing. ASI employees exhibit our values of integrity, honor, dedication, loyalty, and respect in every interaction with each other, our students, the campus community, and guests of Cal Poly Pomona. POSITION DEFINITION Under the direct supervision from the ASI Poly Pantry Manager, the ASI Care Student Assistant performs routine tasks in support of the Poly Pantry’s daily operations, including providing quality customer service, stocking the pantry, managing open hours, promoting the pantry programs and services, maintaining inventory, and a clean environment for the shoppers. The ASI Care Student Assistant may also assist in planning and implementing programs to educate and inform students about food safety, health, diet, and shopping on a budget. The Poly Pantry serves to provide access to food and basic necessities, by connecting students impacted by food insecurity, to campus and community-based resources, thereby maximizing student success.

Requirements

Demonstrated ability to provide friendly and pleasant customer-oriented service and maintain a professional work conduct
Demonstrated ability to maintain confidentiality with diplomacy and in a professional demeanor
Ability to adhere to work rules, follow routine verbal and written instructions, use time effectively and work productively with general supervision
Strong interpersonal and networking skills
Ability to effectively communicate clearly and concisely, both verbally and in writing
Strong conflict resolution skills
Ability to perform research through a variety of methods including the internet
Must be safely able to stand, lift and carry 25-35lbs
Demonstrated ability to work with a diverse student population and campus community
Ability to satisfactorily complete a background check (including a criminal records check)

Nice To Haves

Three months of customer service experience preferred
Knowledge of food insecurity issues at CPP and previous experience with basic needs efforts, preferred
Experience tutoring or peer-counseling, preferred
Retail experience in market environment, preferred

Responsibilities

Maintain utilization records of shoppers in the Poly Pantry including scanning IDs, processing donations, performing data entry
Maintain food inventory, quality control, and rotation of food supply in accordance with policies and procedures
Keep space and storage area clean and organized, including wiping down shelving and refrigerators, organizing, stocking, and quality control and pest inspections
Manage appointments during busy times in the Pantry
Track student usage, eligibility requirements and inventory management for reporting purposes.
Provide quality and consistent customer service to all patrons of the Poly Pantry and provide additional resources and information to assist students in addressing their needs
Maintain a caring, respectful, and inclusive environment for all visitors to the Poly Pantry
Maintain positive and professional working relationships with external agencies, within ASI, and with the campus community including students, staff and alumni
Present a professional appearance and positive attitude
Assess the needs of the students at large as it relates to programs and services
Remain current and knowledgeable of services and resources available on and off campus, such as free food at upcoming events and programs
Refer students to additional resources available through the Broncos Care Basic Needs Program and the Integrated Care Network on campus
Assist in the planning and execution of programs and events related to food insecurity and student health
Attend staff meetings and all required trainings as scheduled
Perform other related duties as assigned