Ashland Host

Loews Hotels•Atlanta, GA

4d•Onsite

About The Position

Loews Atlanta Hotel places team members in vibrant Midtown, steps from MARTA and major attractions. The hotel features 414 guestrooms, 40,000+ square feet of event space, Exhale Spa & Fitness Center, and a signature steakhouse and sushi restaurant in a sleek 26-story tower. Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

Requirements

1 year of previous experience in hospitality or customer service, with prior experience as a Restaurant Hosting preferred.
Strong communication and interpersonal skills.
Ability to multitask and remain calm in a fast-paced environment.
Professional appearance and demeanor.
Familiarity with reservation systems and basic computer skills.
Flexibility to work varying shifts, including nights, weekends, and holidays, as needed.
Physical ability to stand for extended periods and move throughout the restaurant.

Nice To Haves

Veterans and military spouses are encouraged to apply.

Responsibilities

Greet guests warmly and professionally upon arrival.
Manage reservations, walk-ins, and waitlists using the hotel’s reservation system.
Escort guests to their tables and provide menus.
Communicate estimated wait times and accommodate special seating requests when possible.
Maintain cleanliness and organization of the host stand and entrance area.
Answer phone calls and assist with inquiries regarding hours, menus, and reservations.
Coordinate with servers and managers to ensure timely seating and guest satisfaction.
Monitor dining room flow and adjust seating plans as needed.
Assist with guest recovery and resolve minor concerns with empathy and professionalism.
Follow all hotel policies and procedures to ensure a safe and welcoming environment.
Demonstrate regular and reliable attendance in conformance with company standards.
Perform other duties as assigned.