ASE Technician - Brockton MA

VIP Auto • Brockton, MA

1d • Onsite

About The Position

The ASE Technician is responsible for the productive diagnosis, repair, and replacement of both specialized and general automotive parts and accessories. This role requires compliance with company safety, loss prevention, and customer service programs, as well as established policies, procedures, and regulations. The technician will perform various automotive services, maintain technical capabilities, and support training programs.

Requirements

• Read, analyze, and interpret technical instructions, journals, procedures, or governmental regulations.
• Effectively explain technical information to customers and respond to questions from coworkers, trainers, and supervisors.
• Calculate figures and amounts such as subtotals, totals, tax rates, ratios, and percentages.
• Diagnose and recommend solutions to basic and complex automotive problems.
• Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form.
• Successfully and accurately perform various types of automotive work including: No Start Diagnosis, Minor Engine Repair, A/C Diagnosis and Repair, Heating and Cooling Diagnosis and Repair, Driveability Diagnosis, Steering and Suspension Diagnosis and Repair, Brake Diagnosis and Repair, Exhaust System Diagnosis and Repair, Air Induction/Fuel System Services, Fluid Exchanges, 4-Wheel Alignments, Tire Mounting and Balancing.
• Completion of two-year college or technical school recommended.
• Minimum of 3 years experience as a Certified Technician.
• Current, valid driver's license issued in state of residence.
• Automotive Service Excellence (ASE) in 4 or more specialties.
• One IMACA or MACS certification for refrigerant handling and recovery.
• State Motor Vehicle Inspection License is required if store is located in a state that participates in vehicle safety and emission inspections and the facility is licensed to perform them.

Nice To Haves

• Completion of two-year college or technical school

Responsibilities

• Initiate and complete valid Service Work Orders prior to initiating service on a vehicle.
• Complete a VIP Multipoint Vehicle Inspection on every vehicle serviced and return it to the Service Desk before starting service.
• Participate actively in the Inspect, Inform and Educate Program.
• Ensure a valid Service Work Order is displayed with the vehicle during service.
• Complete and return the Service Work Order and any required printouts to the Service Desk with vehicle keys upon service completion.
• Obtain necessary parts through authorized personnel only.
• Return all unused parts to Service Management or Retail personnel after service completion.
• Return rebuilt parts, cores, batteries, and used tires to designated security areas.
• Maintain an average productive 'billed labor hours' equivalent to 80% of hours worked over a consecutive sixteen-week period.
• Minimize 'comeback' rate to one or less during any four-week period.
• Support VIP's Tire Program by performing general services such as tire replacement, oil changes, and related services as needed.
• Road test vehicles after service completion to ensure safe and satisfactory operating conditions.
• Secure and lock customer vehicles when returning them to parking lot areas.
• Install and remove seat covers, floor mats, and steering wheel covers prior to entering and after exiting customer vehicles.
• Maintain a clean work area, free of debris, cores, unused parts, and stray tools.
• Maintain and clean shop equipment immediately after use.
• Participate in daily and weekly shop maintenance programs.
• Comply with established safety and loss prevention programs, including wearing protective eyewear.
• Maintain technical capabilities for proficient use of service equipment and ASE certification status.
• Comply with VIP’s culture and service standards.
• Participate in employee meetings for training programs, OSHA and company safety standards, and policy changes.
• Work with the Service Manager to ensure shop equipment preventative maintenance standards are met.
• Support on-the-job training of the apprentice mentorship program.
• Coordinate and communicate with the Service Manager to ensure productive teamwork between Retail sales and Service departments.
• Comply with company, municipal, state, and federal regulations regarding the disposal of hazardous waste materials.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree