ASE Technician - West Hartford CT

VIP Auto•West Hartford, CT

1d•Onsite

About The Position

The ASE Technician is responsible for the productive diagnosis, repair, and replacement of both specialized and general automotive parts and accessories. This role requires compliance with company safety, loss prevention, and customer service programs, as well as established policies, procedures, and regulations. The technician will perform various automotive services, maintain technical capabilities, and support training programs.

Requirements

Read, analyze, and interpret technical instructions, journals, procedures, or governmental regulations.
Effectively explain technical information to customers and respond to questions from coworkers, trainers, and supervisors.
Calculate figures and amounts such as subtotals, totals, tax rates, ratios, and percentages.
Diagnose and recommend solutions to basic and complex automotive problems.
Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form.
Successfully and accurately perform various types of automotive work including: No Start Diagnosis, Minor Engine Repair, A/C Diagnosis and Repair, Heating and Cooling Diagnosis and Repair, Driveability Diagnosis, Steering and Suspension Diagnosis and Repair, Brake Diagnosis and Repair, Exhaust System Diagnosis and Repair, Air Induction / Fuel System Services, Fluid Exchanges, 4-Wheel Alignments, Tire Mounting and Balancing.
Completion of two-year college or technical school recommended.
Minimum of 3 years experience as a Certified Technician.
Current, valid driver's license issued in state of residence.
Automotive Service Excellence (ASE) in 4 or more specialties.
One IMACA or MACS certification for refrigerant handling and recovery.
State Motor Vehicle Inspection License is required if applicable to the store's location and licensing.

Responsibilities

Initiate and complete valid Service Work Orders prior to and upon completion of service.
Complete VIP Multipoint Vehicle Inspections on every vehicle serviced.
Participate in the Inspect, Inform and Educate Program.
Ensure Service Work Orders are visibly displayed with the vehicle during service.
Obtain necessary parts through authorized personnel only.
Return unused parts and cores to designated areas.
Maintain average productive 'billed labor hours' equivalent to 80% of hours worked over a 16-week period.
Minimize 'comeback' rate to one or less during any four-week period.
Support VIP's Tire Program by performing general services as needed.
Road test vehicles after service to ensure safe and satisfactory operation.
Secure and lock customer vehicles when returning them to parking areas.
Install and remove protective covers (seat, floor mats, steering wheel) before and after servicing customer vehicles.
Maintain a clean work area, free of debris, cores, unused parts, and stray tools.
Maintain and clean shop equipment immediately after use.
Participate in daily and weekly shop maintenance programs.
Comply with established safety and loss prevention programs, including wearing protective eyewear.
Maintain technical capabilities for proficient use of service equipment and ASE certification status.
Comply with VIP’s culture and service standards.
Participate in employee meetings for training, safety standards, and policy updates.
Work with the Service Manager to ensure shop equipment preventative maintenance standards are met.
Support the on-the-job training of the apprentice mentorship program.
Coordinate and communicate with the Service Manager to ensure teamwork between retail sales and service departments.
Comply with regulations regarding the disposal of hazardous waste materials.