Ascent Client Experience Associate

U.S. Bank • Minneapolis, MN

2d • $92,820 - $109,200

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Ascent is seeking a highly organized, technology-savvy Client Experience Associate to support the National Ascent Servicing & Administration organization reporting to the Chief Administrative Officer. This role serves as a key coordinator for business line initiatives, communications, technology platforms, operational governance, and executive support activities. The position partners across Wealth Management, Operations, Marketing, Technology, and Client Experience teams to drive execution, accountability, and organizational effectiveness.

Requirements

• Project coordination and execution
• Strong organizational and prioritization skills
• Meeting facilitation and action item management
• Excellent written and verbal communication skills
• Microsoft 365 proficiency (PowerPoint, Excel, Teams, Outlook, SharePoint)
• Ability to manage multiple priorities and deadlines
• Strong attention to detail and follow-through
• Analytical thinking and reporting capabilities
• Bachelor's degree or equivalent work experience
• 3+ years of experience in project coordination, business administration, client experience or related fields
• Demonstrated ability to manage multiple projects and stakeholder groups simultaneously
• Proven success supporting leadership teams, governance processes, and strategic initiatives

Nice To Haves

• Salesforce experience
• SharePoint administration experience
• Marketing and communications coordination
• Dashboard reporting and data visualization
• Microsoft Copilot and AI productivity tools experience

Responsibilities

• Serve as the Salesforce Business Line Champion, acting as the primary liaison between business users, technology teams, and the Wealth Management COE to support enhancements, issue resolution, testing, and adoption.
• Act as the Referral Program Subject Matter Expert, coordinating communications, training, and implementation of program changes impacting Ascent.
• Manage the Ascent Web Inquiry Program, routing prospective client inquiries, tracking outcomes, and ensuring timely follow-up.
• Support National Wealth Strategy initiatives, including meeting coordination, agenda development, action item tracking, and collaboration with Ascent Wealth Strategists and Wealth Management Planning partners.
• Assist with tracking business line marketing and communication activities, including events, campaigns, insights articles and collateral needs.
• Coordinate national team calls, leadership forums, and governance meetings, including agendas, materials, meeting notes, and tracking of follow-up actions.
• Track quarterly priorities, strategic initiatives, project backlogs, and action items to support leadership visibility and accountability.
• Serve as the Copilot Engagement Coordinator, monitoring adoption metrics, maintaining the Ascent Prompt Library, promoting training opportunities, and sharing success stories and use cases.
• Manage SharePoint governance and content administration, including content updates, site maintenance, retention compliance, page refreshes, and SharePoint user engagement activities.
• Serve as a resource for entitlement and user access management, supporting front-office teams and coordinating with technology partners.
• Provide administrative and project support to the Ascent CAO, including scheduling, meeting coordination, presentation development, and special projects.
• Act as a business-line resource for Document Exchange and document management platforms, supporting adoption and best practices.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree