Artist Services Manager, Texas Performing Arts

University of Texas at Austin

1d•Onsite

About The Position

Texas Performing Arts (TPA) is seeking experienced, hospitality-driven professionals to serve as Artist Services Managers on an over-hire / as-needed basis. This role is the frontline of artist and company support—serving as the boots-on-the-ground facilitators for performances, events, and activations both onsite at Bass Concert Hall and at offsite locations. Artist Services Managers play a critical role in ensuring seamless event execution by maintaining logistics, supporting artist hospitality, and acting as an extension of the Event Management team. This position is designed to expand operational capacity, allowing Event Managers to focus on high-level client experience, while Artist Services Managers execute and oversee real-time needs on the ground.

Requirements

2+ years experience in live events, hospitality, venue operations, or related field
Ability to work independently in fast-paced, high-pressure environments
Excellent communication and problem-solving skills
Professional, calm, and solutions-oriented demeanor
Must be 21 years or older
Flexible availability including nights, weekends, and holidays
Valid Driver’s License
Reliable transportation (offsite support may be required)

Nice To Haves

Strong understanding of backstage operations and/or artist hospitality preferred

Responsibilities

Serve as on-site lead support for event setup, execution, and strike
Open and close events in alignment with TPA standards and protocols
Act as the primary “boots on the ground” contact during assigned shifts
Execute event logistics including deliveries, room setups, and transitions
Support all backstage hospitality needs including dressing rooms, green rooms, and catering coordination
Ensure spaces are clean, stocked, and aligned with artist expectations and riders
Serve as a professional and welcoming presence for touring artists, crews, and VIPs
Coordinate and complete runs for supplies, meals, and last-minute requests
Troubleshoot real-time needs with efficiency and discretion
Maintain clear communication with Event Managers and cross-functional teams (Production, Security, Guest Experience, etc.)
Act as an extension of the Events team to increase bandwidth during high-volume periods
Execute delegated tasks independently with minimal oversight
Support overall flow of event operations so Event Managers can prioritize client experience and quality